Mathumathi M

• Enhancement of Customer satisfaction score (CSAT or NPS)
• Sustain in Repeat order rate / customer retention
• Proactive management of Complaint resolution time
• Adhere 100% Order accuracy rate
• Increase Upsell conversion rate
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Collaborated with management team to develop new menu items.
• Mentored junior cooks in refining culinary skills through hands-on guidance.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
• Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
• Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives by Increase of sales by new customer identification and new products with existing customer
• Collaborated with product development team to report and address recurrent product issues.
• Personalized customer interaction strategies, leading to increased engagement and satisfaction.
• Negotiated with suppliers to expedite part replacements for customers, enhancing service satisfaction.
• Fostered culture of continuous improvement, encouraging team members to suggest service enhancements.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided personalized support to customers by understanding their unique needs and preferences.
• Streamlined support processes for faster resolution times and increased customer loyalty.
• Mentored junior team members to enhance their skills and improve overall team performance.
• Provided comprehensive product training to new team members, ensuring high-quality customer support.
• Enhanced onboarding process for new customers, leading to smoother initial experience.

• Sourced materials from local, national, and international suppliers as needed.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
• Oversaw demand planning, purchasing, and logistics.
• Reduced lead times for product deliveries through effective supplier management and communication strategies.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Prepared reports on inventory levels, procurement activities, and budgeting information.
• Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
• Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Tracked shipments from origin through destination utilizing tracking software.
• Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
• Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
• Fostered relationships with suppliers to develop purchasing agreements with logistics customers and reduce risks.
• Implemented cost-saving measures through reevaluation of supply chain management practices.
• Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
• Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.

Project Coordinator

• Optimized team hiring, training, and performance.
• Boosted sales through effective merchandising strategies and attractive store displays.
• Increased customer satisfaction by providing personalized service and addressing clients'' needs.
• Managed finances, budgeting, and forecasting to optimize business growth and profitability.
• Mentored staff members, fostering professional development and enhancing overall team performance.
• Provided customer service on accounts and resolved problems.