MAYANK CHOUDHARY
Mumbai
Summary
Dynamic Product Manager with a proven track record at ICICI BANK, where I led the development of innovative solutions, notably enhancing transaction reliability and stakeholder collaboration. Expert in API Product Expertise and adept in fostering team productivity, my approach has significantly improved customer satisfaction and decision-making efficiency.
Overview
2
2
years of professional experience
Work History
Product Manager
ICICI BANK
Mumbai
12.2023 - Current
- Spearheaded the development of a status check API, reducing reconciliation discrepancies by 20% and improving business performance
- Engineered a fetch caching validation mechanism, decreasing payment failure rates by 15% and enhancing transaction reliability
- Strengthened stakeholder alignment and relationship management in a B2C environment
- Supervised a team of 2 developers and 1 tester, driving project execution and delivering impactful solutions
- Applied Agile methodologies to accelerate product development by 20% and improve market responsiveness by 15%
Product Manager
ICICI BANK
Mumbai
06.2022 - 12.2023
- Optimized UPI APIs – QR/Intent, Mandate, Collect Pay & DMO for B2B and B2C business scenarios
- Collaborated with cross-functional teams, enhancing API integration efficiency by 15% and increasing team productivity by 10%
- Streamlined client onboarding, reducing turnaround time by 30% and improving customer satisfaction by 20%
- Directed a support team of six members, improving resolution TAT by 25%
- Performed data analysis and generated MIS reports, providing critical revenue and cost insights that enhanced decision-making by 25%
- Orchestrated training for business teams, boosting cross-selling and lead pitches, achieving a 30% increase in customer acquisition and a 20% rise in transaction value
Education
B.Tech - Metallurgical and Materials Eng.
National Institute of Technology
Warangal05-2022
Skills
- API Product Expertise
- Product Management
- Iterative development
- Stakeholder Collaboration
- Data Analysis
- Technical Proficiency
- Customer training
Accomplishments
- Designed and implemented a Status Check API, reducing reconciliation discrepancies by 20% and improving performance.
- Decreased Payment Failures with a 15% reduction in failure rate by building fetch caching logic.
- Client Onboarding Overhaul, shortening TAT by 30%, helping in customer satisfaction.
- Post-Implementation Support, improving resolution TAT by 25% and customer satisfaction by directing support team.
Projects (Music Recommendation System)
- Music Recommendation Engine, Developed a recommendation engine with Spotify's web API to analyze playlist data and generate sound quality-based recommendations.
- Enhanced the system with a hybrid approach, incorporating both song age and sound quality for more accurate suggestions.
- https://colab.research.google.com/drive/1ebmDONnMfnZmTwjV8vurJ5PzWxGaQdsj?usp=sharing
Timeline
Product Manager
ICICI BANK
12.2023 - Current
Product Manager
ICICI BANK
06.2022 - 12.2023
B.Tech - Metallurgical and Materials Eng.
National Institute of Technology
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