Mayank Nayyar
Software Engineer
Gurgaon
Summary
Versatile Software Engineer adept at managing multiple projects, delivering innovative solutions, and driving results through decisive leadership and reliable teamwork.
Overview
10
10
years of professional experience
Work History
Technical Lead
Delhivery
04.2022 - Current
- Led an initial team exploring Generative AI use cases across the organization, focusing on enhancing customer support through Agentic AI. Increased automated responses from 50% to 95%
- Engineered a next-generation system for Mid Mile operations, achieving 100% automation in vehicle docking and scheduling, resulting in optimized logistics processes and enhanced operational efficiency.
- Advanced Mid Mile operations by modernizing legacy analytical dashboards into next-generation dashboards, improving data visualization and decision-making efficiency by 40%.
- Designed and implemented an omni-channel communication system to streamline organizational messaging across WhatsApp, SMS, Email, and Mobile Notifications. The system introduced template management, customizable client preferences, robust error handling, priority queues and load balancing, and multi-vendor support across all channels.
- Developed and deployed algorithmic solutions to optimize payment failure management. Implemented an intelligent system that detects low success rates and dynamically redistributes traffic across multiple payment vendors, increasing online payment success rates from 22% to 25% while eliminating manual tracking.
- Managing a team of 10 developers, driving innovation and ensuring the successful delivery of AI-driven solutions.
Senior Software Engineer
Delhivery
02.2020 - 03.2022
- Developed products like slots systems, messaging and OTP systems, Call Masking systems. These systems handle scale of around 3M events per day with peak traffic reaching 20k rpm for few systems.
- Designed backend for Delhivery website and mobile application which included features like login from Facebook and G-mail.
- Handling team of 7 engineers.
Software Engineer
Delhivery
07.2018 - 01.2020
- Developed products like document management system, auditing systems. Altogether, was contributing into 6 micro-services.
- Mentored 1 intern.
Intern Engineer
Delhivery
02.2018 - 06.2018
- Worked upon products related to Last Mile arm including payments service which reduced cash handling by 20%
Intern Engineer
Spot Axis
06.2017 - 07.2017
- Developed Resume Parser, Conflict Management System, chat application and chat bot modules which reduced manual effort by 50%
Intern Engineer
Woostyle
12.2015 - 01.2016
- Developed server side and database architecture for e-commerce website using mainly Python, MySQL.
Education
Bachelor of Science - Computer Science
Jaypee Institute of Information Technology
Noida 08.2014 - 07.2018
Senior Secondary And High School -
Bishop Conrad Senior Secondary School
Bareilly, UP 03.2010 - 03.2013
Master of Science - Artificial Intelligence And Machine Learning
BITS Pilani
WILP 04.2001 -
Skills
AWS
GCP
Machine Learning
Deep Neural Networks
Deep Reinforcement Learning
Natural Language Processing
Kafka
SQL and NoSQL DB
Redis
NodeJS and Typescript
Python and Flask
Docker and Kubernetes
System Design
LangGraph and LangChain
Websites
Timeline
Technical Lead
Delhivery
04.2022 - Current
Senior Software Engineer
Delhivery
02.2020 - 03.2022
Software Engineer
Delhivery
07.2018 - 01.2020
Intern Engineer
Delhivery
02.2018 - 06.2018
Intern Engineer
Spot Axis
06.2017 - 07.2017
Intern Engineer
Woostyle
12.2015 - 01.2016
Bachelor of Science - Computer Science
Jaypee Institute of Information Technology
08.2014 - 07.2018
Senior Secondary And High School -
Bishop Conrad Senior Secondary School
03.2010 - 03.2013
Master of Science - Artificial Intelligence And Machine Learning
BITS Pilani
04.2001 -
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