Mayank Sharma

• Maintain and support systems, workstations, mobile devices, printers, and peripherals; respond to user service requests; and resolve trouble tickets.
• Worked on Window 10 & 11 upgrades.
• Ensure system security for desktop, mobile and cloud environments.
• Established service by walking callers through new installations and configurations.
• Resolved issues by troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions. Identified priority calls and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.
• Assisted in new employee onboarding and taken IT induction.
• Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies, and high level of quality.
• Deals with internal and external clients at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.

Priyanka sales, is our family business retail outlet for Household articles, where I was responsible for sales and trends in the market. Searching new products manufacturers and coordinating with them.

• Budgeting and planning are required to predict the resources that would be needed for the smooth functioning of the business.
• Responsible for daily operations and management of Procurement, Stock, Sales and After sales services and many more.
• Liaise and negotiate with customers and suppliers.
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.

I served as a channel partner and distributor for Kuber food products, tasked with ensuring the consistent supply of Kuber products within the designated area.

· As a distributor I organized the storage and distribution of Kuber products goods.

· Ensured that the correct products are delivered to the correct location on time and at a good cost.

· Involved in transportation, stock control, warehousing and monitoring the flow of goods.

· Use related information systems to coordinate and control the order cycle.

· Continually try to improve and develop business.

Priyanka sales, is our family business retail outlet for Household articles, where I was responsible for sales and trends in the market. Searching new products manufacturers and coordinating with them.

• Budgeting and planning are required to predict the resources that would be needed for the smooth functioning of the business.
• Responsible for daily operations and management of Procurement, Stock, Sales and After sales services and many more.
• Liaise and negotiate with customers and suppliers.
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.