Prathap Kumar G.
Chennai
Summary
Dynamic IT Analyst with a proven track record at Tata Consultancy Services, excelling in project management and quality assurance. Adept at enhancing operational workflows and ensuring client satisfaction through effective communication and attention to detail. Recognized for delivering timely, high-quality results while adapting to evolving business needs.
Overview
21
21
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
Chennai
03.2010 - Current
- Generated all PMO reports and took ownership of PMO activities.
- Managed billing, won creation, allocation, and CMS tasks efficiently.
- Ensured timely order confirmations and maintained turnaround time for positive customer experiences.
- Monitored and responded to emails regularly to maintain communication flow.
- Sent daily reports to customers, ensuring transparency and accountability.
- Adapted to changing priorities and requirements to meet business needs.
- Managed core responsibilities and daily tasks efficiently, enhancing operational workflow.
Editor
Macmillan Publishing Solutions
Bangalore
01.2006 - 01.2010
- Coordinate the responsibilities of Team Leader.
- Corrections must be validated to confirm Elsevier Computer Aided Production documentation.
- Rich experience in handling revisions for journals.
- Responsible for thorough checking of placement of tables, figures and text.
- Quality assurance of journals, documents confirming to Clients specification and approved standards.
- Contact with Journal Manager/Client for any problem raised via mail or phone.
- Guiding the team if any clarification arises and helps to dispatch the jobs in time.
- Checking and responding all the mails. Highly keeping the time management.
Proof Reader
Scientific Publishing Services (P) Ltd
Chennai
01.2005 - 01.2006
- Corrections must be validated to confirm Elsevier Computer Aided Production documentation.
- Maintain consistency in spellings: UK or US.
- Good decision-making skills.
- Check for proper usage of punctuations and grammar mistakes.
- Capable of doing quality reading for journals.
- Author corrections-Text, Artwork, Table and bibliographic reference corrections are carried out.
- Rich experience in handling revisions for journals.
- Responsible for thorough checking of placement of tables, figures and text.
- Quality assurance of journals, documents confirming to Clients specification and approved standards.
- Contact with Journal Manager/Client for any problem raised via mail or phone.
- Highly keeping the time management.
Business Process Executive
Tata Consultancy Services
Bangalore
- Working in templates based on MS-Word, Excel and PowerPoint.
- Coordinating with clients regarding information and instructions provided by them via phone or email.
- Performs PowerPoint processing and formatting of slides and designing their own templates through the PowerPoint graphics presentations.
- Highly keeping the time management and assisting the responsibilities of the Team Leader.
- Works on corporate templates and ensures timely and accurate delivery of clients requirements time with 100% quality and satisfaction.
Education
Bachelor of Engineering - Mechanical
Madras University
ChennaiChennai
Skills
- MS Excel
- Project management
- Quality assurance
- Customer relationship management
- Process improvement
- Team coordination
- Time management
- Attention to detail
- Decision making
- Customer support
- Support documentation
- Client relations
- HR Support
Hobbies and Interests
Pencil sketch drawings
Awards
- BEST STAR PERFORMANCE AWARD, for the good quality of work and performance in Macmillan, Bangalore., Macmillan Publishing Solutions, Bangalore
- Received direct appreciation mails from Clients for the jobs performed in TCS., Tata Consultancy Services, Chennai
Languages
- English
- Tamil
- Hindi
Disclaimer
I hereby declare that the particulars stated above are true to the best of my knowledge and belief.
Timeline
IT Analyst
Tata Consultancy Services
03.2010 - Current
Editor
Macmillan Publishing Solutions
01.2006 - 01.2010
Proof Reader
Scientific Publishing Services (P) Ltd
01.2005 - 01.2006
Business Process Executive
Tata Consultancy Services
Bachelor of Engineering - Mechanical
Madras University
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