Mayank Sharma

Dynamic Senior Service Engineer with strong expertise in automation testing and quality assurance. Proficient in designing and executing end-to-end automated test frameworks using Selenium, optimizing test coverage, and improving release efficiency. Skilled in test planning, defect analysis, and collaboration with development teams to ensure high-quality software delivery. Adapt at leveraging tools like JIRA and CI/CD pipelines to streamline testing processes and drive continuous improvement in product performance and reliability.

AI Specialist - Salesforce

Project: GEVWindpower

Project LR- One Ocean 

Role: Automation Test Engineer

Tools & Technologies: Selenium WebDriver, TestNG, Java, Maven, Jenkins, JIRA, Postman, API Testing, SQL, Agile

• Designed, developed, and maintained robust automation test scripts using Selenium and Java.
• Integrated automation suite with Jenkins for continuous integration and nightly regression runs.
• Performed API testing using Postman and validated data through SQL queries.
• Participated in Agile/Scrum ceremonies and contributed to sprint planning, estimation, and reviews.
• Managed test cases, defects, and reports in JIRA to ensure end-to-end traceability.
• Conducted cross-browser and compatibility testing, reducing manual testing effort by 60%.
• Enhanced automation coverage, improving overall test execution efficiency and release quality.
• Successfully managed Salesforce users and permissions, enhancing system security and user efficiency by 30% through streamlined processes.

Project :-Mary Kay Ecommerce 

Role: QA / Manual & API Test Engineer
Tools & Technologies: Postman, JIRA, SQL, Agile, Confluence, TestRail, Chrome DevTools

Description:
Performed comprehensive manual and end-to-end testing to validate business workflows, system integration, and data consistency across web applications. Designed detailed test scenarios and executed functional, regression, and user acceptance testing to ensure software quality before release. Conducted extensive API testing using Postman to verify request/response payloads, authentication, and error handling across RESTful services. Collaborated closely with development and product teams to identify issues, perform root cause analysis, and drive quick resolutions.

Key Responsibilities:

• Created and executed manual test cases covering all functional and UI flows.
• Performed end-to-end testing across integrated modules to validate real-world business processes.
• Designed and executed API test suites in Postman, validating endpoints with various HTTP methods and payloads.
• Utilized data-driven testing to verify system behavior under different input conditions.
• Logged and tracked defects in JIRA, coordinating with developers for timely fixes.
• Validated backend data integrity using SQL queries and supported release readiness through regression testing.
• Maintained detailed documentation of test cases, results, and issue resolutions

Role: Salesforce QA Engineer
Tools & Technologies: Salesforce (Service Cloud, Sales Cloud), SOQL, Postman, JIRA, TestNG, Excel, Agile

Description:
Led the testing efforts for Salesforce CRM enhancements and integrations with external applications. Conducted functional, integration, and UAT testing to validate business workflows such as case management, opportunity lifecycle, and automated approval processes. Verified custom objects, validation rules, triggers, and flows to ensure accurate data processing and compliance with business requirements. Performed API testing using Postman to validate integrations between Salesforce and third-party systems. Collaborated with developers and administrators to troubleshoot defects and ensure successful deployments across sandboxes.

Key Responsibilities:

• Designed and executed test scenarios covering Salesforce standard and custom functionality.
• Conducted validation of automation rules, workflows, and approval processes across Sales and Service modules.
• Verified data integrity and object relationships using SOQL queries.
• Performed API and integration testing between Salesforce and external systems using Postman.
• Documented detailed test cases, tracked defects in JIRA, and ensured closure through retesting.
• Supported UAT cycles, coordinated with business users, and provided test sign-off for production releases.
• Participated in Agile sprints, contributing to requirement analysis and quality reviews.