JIRA & Confluence
Mayank Tiwari
Consultant
Summary
Industrious consulting professional offering 6 years of industry success in Digital Transformation space under Government, BFSI, & Logistics landscapes. Skilled in business analysis, digital transformation & implementations, business process re-engineering, process optimization, project & program management, documentations & delivery.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Consultant - Digital Transformation
Ernst & Young (EY India)
New Delhi
07.2022 - Current
- Deputed as a key resource in the Program Management Unit of the prestigious " Digital Sansad Project " for the " Parliament of India " where I am responsible for Business Analysis, RFP Preparation, Functional Documentation, Project Management, Bid Process Management, Technology and Project Implementations, etc. for various key technology and digital transformation initiatives in the Parliament of India and it's secretariats (Lok Sabha & Rajya Sabha).
- Analyzed problematic areas to provide recommendations and solutions. Determined key business areas for improvement and implemented processes to alleviate problems.
- Evaluated clients' needs and created plan of action to provide solutions. Assessed needs for projects and made proposals to senior authorities of Rajya Sabha, Lok Sabha, and NIC.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Senior Business Analyst
Headquarters, Unique Identification Authority of India
New Delhi
08.2021 - 07.2022
- Under Digital Transformation programs for AADHAAR - Performed Business Analysis & established countrywide Implementations of Aadhaar based business services and projects in Public & Private sectors including Banks, Fintech, State governments & depts. etc. Formulation, Organization, and, Monitoring across-process Aadhaar & associated e-Governance projects among public & private departments, external organizations & stakeholders.
- Projects: Aadhaar Face Authentication, Aadhaar - DigiLocker Integration, L1 Compliant Biometric Authentication device & services implementation.
Senior Associate - Business Analysis & Delivery
FarEye (Robotic Wares Pvt. Ltd)
Noida
02.2021 - 08.2021
- KRA: Performed Business Analysis, Implementations, & Delivery of Logistics solutions for First Mile, Mid Mile & Last Mile Deliveries for 50+ processes of MGH Group for increased efficiency and traceable deliveries.
- PROJECTS: MGH Group - First Mile, Mid Mile & Last Mile logistics process implementation.
Consultant
CRMNext (Acidaes Solution Pvt. Ltd)
Noida
10.2019 - 02.2021
- KRA: Performed requirement analysis and documented current state ('As Is') technology/processes to facilitate optimum end-state ('To be') solution design using CRMnext CRM platform. Implementation, UAT, SIT, and, Post-implementation support for more than 150 CS processes including management of delivery- operational activities (e.g., Audit bug fixing, Clean pass, performance and tuning) prior to handover to Business team.
- PROJECTS: Security Bank Corporation (Philippines) - Service & Report Management for Bank branches & CS Units. Max Life Insurance, India - SPARC Process Sales CRM Implementation .
Associate Engineer - Implementation & Support
Indus Valley Partners, India Pvt. Ltd
Noida
05.2017 - 10.2019
- Performed Implementation & post Go-Live support of Hedge Fund Reconciliation Processes for over 5 projects of US & UK based Hedge Funds, Asset Management Organizations & Investment Management Clients. Implementing IVP's solution products for various requirements of Mid-Office reconciliation & reporting operations IVP Recon & Expense Manager Implementation for Bain Capital Group, MS Dell Capital, GAM Investments, HPS, ARES Management, etc.
Education
MBA - Information Technology & System Management
07.2022 - Current
Bachelor of Technology - ComputerScience & Engineering
08.2012 - 07.2016
Skills
Business Analysis
Software
Postman
Bizzagi, MS Visio
MS Office & Google Suite
Certification
Agile Scrum Foundation - Simplilearn
Timeline
Senior Consultant - Digital Transformation - Ernst & Young (EY India)
07.2022 - Current
Narsee Monjee Institute of Management Studies - MBA, Information Technology & System Management
07.2022 - Current
Agile Scrum Foundation - Simplilearn
01-2022
Business Analysis & Process Management - Coursera
08-2021
Senior Business Analyst - Headquarters, Unique Identification Authority of India
08.2021 - 07.2022
Senior Associate - Business Analysis & Delivery - FarEye (Robotic Wares Pvt. Ltd)
02.2021 - 08.2021
Consultant - CRMNext (Acidaes Solution Pvt. Ltd)
10.2019 - 02.2021
Associate Engineer - Implementation & Support - Indus Valley Partners, India Pvt. Ltd
05.2017 - 10.2019
Dr. APJ Abdul Kalam Technical University(Formerly UPTU - Bachelor of Technology, ComputerScience & Engineering
08.2012 - 07.2016
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