Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Languages
Timeline
Generic
MAYANK TIWARI

MAYANK TIWARI

Summary

With 8 years of experience, I am a result-oriented Senior Consultant specializing in Digital Transformation, Project Management, Technology and Management Consulting. My expertise lies in bridging the gap between technology and business, driving growth and efficiency for clients and organizations. I have a proven track record of success in the Government, BFSI, and Logistics sectors. My skillset encompasses technology and management consulting, business analysis, project and program management, and solution design, conceptualization, and implementation. I excel at translating complex business requirements into actionable strategies. My passion lies in leveraging technology to solve business challenges. I thrive in fast-paced environments and am adept at building strong client relationships.

Overview

8
8
years of professional experience
5
5
Certification

Work History

Senior Consultant (Lead Business Analyst)

Ernst & Young
07.2022 - Current
  • As a member of the EY India Consulting team, I am involved with client organizations in conceptualizing and implementing Digital Transformation, cutting-edge emerging technology (Artificial Intelligence, Language Localization, IoT, RPA, etc.), and various ICT initiatives. With a strong focus on achieving superlative benchmarks across their business and governance landscapes, my role involves:
  • Providing strategic technology consulting & advisory, project & program management services to the client.
  • Formulating and implementing solutions to help the organizations achieve their digital transformation goals.
  • Collaborating with different stakeholders to understand their unique business needs and formulate customized solutions to address their needs and challenges.
  • Collaborating with cross-functional teams of vendors and associated stakeholders to deliver successful projects and programs, ensuring that they are completed on time, within budget, and to the highest quality standards.
  • I held responsible for implementing & monitoring 10+ transformation projects and transforming 60+ business and governance processes while bringing efficiency and transparency into systems and processes through analysis, considering scenarios, policies, data, gaps, changes, and controls.
  • Assignments/Projects/Clients: Parliament of India, Ministry of Electronics & IT, National Informatics Centre, etc.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.

Senior Business Analyst

UIDAI/NISG
08.2021 - 07.2022
  • Under Digital Transformation programs for Aadhaar National ID I'd worked on 7+ country-wide implementations of various Aadhaar based business services and projects in Public & Private sectors including Banks, Telecom organizations, FinTech organizations, State governments & departments. etc.
  • I performed various roles such as strategy formulation, organization, and monitoring across-process Aadhaar & associated e-Gov projects among public & private departments, external organizations & stakeholders.
  • Assignments/Projects/Clients: Aadhaar Face Authentication implementation in telecom and banking processes, Aadhaar - DigiLocker integration, L1 compliant biometric authentication device & services implementation.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Senior Associate - Implementation & Delivery

FarEye (Robotic Wares Pvt. Ltd)
02.2021 - 08.2021
  • As a Senior Associate in implementation and delivery vertical at FarEye, I demonstrated expertise in business analysis, requirements gathering, product implementation, project management, and project delivery.
  • I successfully delivered complex mid and last mile logistics and delivery solution for 120+ ground operations in 20+ regional geographies of clients which resulted in 30% improvement in last mile delivery turnaround.
  • Assignments/Projects/Clients: MGH Logistics (Singapore and Bangladesh), Zalora commerce (Singapore)
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.

Consultant - Product Implementation & Delivery

CRMNext
10.2019 - 02.2021
  • As a Product Consultant in and delivery vertical, I performed business analysis, design thinking & solutioning, implementing CRM solutions, technical documentation, stakeholder management, etc.
  • The projects resulted in automating 200+ sales and services processes with a 30% increase in lead to customer conversion by automating lead management, customer onboarding and customer service process journeys.
  • I was responsible for optimizing delivery roadmaps and plan using Agile methodology for quality delivery.
  • Assignments/Projects/Clients: Security Bank Corp (Philippines), Max Life Insurance (India), etc.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Associate Engineer - Product Implementation & Delivery

Indus Valley Partner
05.2017 - 10.2019
  • I provided implementation & post go-live support to clients for 300+ critical business processes of 5+ US & UK based hedge funds, asset management & investment management organizations.
  • I implemented IVP's solution products for various requirements of mid office & reporting operations.
  • Assignments/Projects/Clients: Bain Capital, MS Dell Capital, GAM Investments, HPS, ARES Management, etc.

Education

MBA - IT & System Management

Narsee Monjee Institute of Management Studies
07.2024

Bachelor of Technology - CSE

Dr. APJ Abdul Kalam Technical University
06.2016

Skills

  • Technology Consulting
  • Business requirements analysis
  • Gap Analysis
  • Technical & Functional Documentation
  • Bid Process Management
  • Applied Artificial Intelligence
  • Client Engagement
  • Business Process Improvement
  • Digital Transformation
  • Project Management
  • Project Delivery Management
  • Maturity Assessment
  • Solution Design & Implementation
  • Agile & Scrum
  • Stakeholder Management
  • Process Automation
  • Strategic planning
  • Software implementation

Accomplishments

    I have led the successful implementation of 25+ large-scale government and BFSI sector initiatives across India, Southeast Asia, and the UK. My core expertise lies in project implementation and management, having delivered end-to-end digital programs that transformed over 60 business and governance processes through strategic application of digital and emerging technologies such as Enterprise automation applications, CRMs, AI, NLP, IoT, etc. I have consistently engaged with senior executive level stakeholders in government institutions including the Parliament of India, UIDAI, and Ministry of Electronics & IT, providing advisory and execution leadership across complex, multi-stakeholder environments. My ability to translate business needs into actionable solutions has not only resulted in measurable improvements in efficiency, transparency, and service delivery but also earned high client satisfaction and formal recognition, including awards such as “Client Extraordinaire” and “I Am Exceptional.” Additionally, I have supported business development through RFP management, bid process strategy, and pre-sales engagements, contributing to scalable solution frameworks and reusable assets. My work is underscored by strong client engagement, cross-functional team leadership, and continuous learning in Digital Transformation, AI, Agile, and Digital Governance, positioning me as a versatile and dependable leader in public sector transformation.

Certification

  • Certified Scrum Product Owner - CSPO (2024-09)
  • Applied AI – EY Badge – EY (2024-06)
  • AI Fundamentals – IBM (2024-05)
  • Digital Transformation – Udemy (2023-07)
  • Large Language Models – Google (2023-07)
  • AI for Everyone – Deeplearning.AI (2024-05)
  • Cloud Computing Fundamentals – Udemy (2023-10)
  • Generative AI Fundamentals – Google (2023-07)
  • Agile Scrum Foundation – Simplilearn (2022-01)
  • Databases & SQL – Udemy (2021-09)

Awards

“Client Extraordinaire” Award – Ernst & Young (2024-06), “I Am Exceptional” Award – Ernst & Young (2023-04), "Above & Beyond Award" – Indus Valley Partners (2018-08)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Consultant (Lead Business Analyst)

Ernst & Young
07.2022 - Current

Senior Business Analyst

UIDAI/NISG
08.2021 - 07.2022

Senior Associate - Implementation & Delivery

FarEye (Robotic Wares Pvt. Ltd)
02.2021 - 08.2021

Consultant - Product Implementation & Delivery

CRMNext
10.2019 - 02.2021

Associate Engineer - Product Implementation & Delivery

Indus Valley Partner
05.2017 - 10.2019

Bachelor of Technology - CSE

Dr. APJ Abdul Kalam Technical University

MBA - IT & System Management

Narsee Monjee Institute of Management Studies
MAYANK TIWARI