Mayank Upadhyay

• PROJECT # 01. Telstra (Aug 2022 to March 2023) Job Responsibilities:
• Worked on Stories, Enhancements, Defects as per client Sprints.
• PROJECT # 02. YIT (March 2023 to May 2025) Job Responsibilities:
• Assist in Design & Implementation of different business processes in ServiceNow. Proposed innovative solutions to customer for better delivery and performance improvement.
• Worked on the transition of ServiceNow Services from client previous vendors to Tech Mahindra.
• Worked on Server- side scripting Business Rules, Script Includes.
• Worked Extensively on Client Scripts, UI policies, Flow Designer.
• Worked on Stories, Enhancements, Defects as per client Sprints.
• ServiceNow version upgrades for client.
• Setup the AI Search, Virtual agent for client on the customized ESC portal.
• Worked on the Discovery enhancement for the client.
• Third party integration application like OneIO.
• PROJECT # 03 BASF (May 2025 to Till Date) Job Responsibilities:
• Worked on the Design & Implementation of Change and Incident task process for the ebonding and integration with client and vendor instances using Rest APIs.
• Worked on Stories, Enhancements, Defects as per Client requirements.
• Experience Summary
• Currently working as a Senior ServiceNow Developer at Tech Mahindra, Noida
• Previous Organizations – NTT Data Services (Formerly Dell Services) Noida.
• Certified ServiceNow CSA and CAD.
• Expertise
• An ambitious and optimistic Engineer with Approx. 10 years of hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now).
• Hands-on expertise of 6+ years in the ServiceNow development.
• Hands on experience on ServiceNow integrations.
• Extensive experience on technical implementation of various Service-Now modules such as Incident Management, Change Management, Service Catalog etc.
• Comprehensive technical exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Service Catalog and Workflow configuration with other Now Platform Next Gen capabilities.
• Strong experience in working software development practices like Agile.
• Actively participated in many successful end to end deliveries.

• Roles and Responsibilities: ServiceNow Development and Administration as an L2 team member for multiple clients in a leveraged ServiceNow environment. Responsibilities included working on small enhancements.
• Managed data in tables using import sets and update sets.
• Mentored junior developers, fostering professional growth and enhancing team productivity.

Previous Role:

• Provided application development and administration sfor BMC v7 and v8 for multiple clients.