Mayankkumar Ashokbhai Chauhan
Desktop Support Engineer
Godhra
Summary
Innovative professional with a strong commitment to delivering results and fostering organizational success. Leverages diverse skills to drive growth and enhance team collaboration. Focused on contributing to environments that prioritize creativity and individual development.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Desktop Support Engineer
Sysnet Technology Pvt Ltd
03.2025 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems, enhancing system performance and user satisfaction.
- Managed installation of desktop applications and upgrades, streamlining processes across departments.
- Managed over 50 customer calls per day
Desktop Support Engineer
Kaizen It Service Pvt Ltd
10.2022 - 03.2025
- Diagnosed and resolved network connectivity problems to maintain seamless communication across departments.
- Assisted in the installation and configuration of desktop systems, enhancing user experience and productivity.
- Managed over 20 customer calls per day.
Lab Assistance
UNIVESAL COLLEGE OF ENGINEERING & TECHNOLOGY
07.2014 - 06.2017
- Assisted in preparation of materials for lectures and practical sessions, enhancing student learning experiences.
TRAINING
ADVANCE VOCATIONAL TRAINING SCHEME INSTRUCTOR TRAINING CENTER VADODARA
01.2014 - 02.2014
- Completed three-phase motor maintenance over four weeks.
- Developed training materials to enhance instructor effectiveness in vocational education programs.
Education
B.E - Electrical Engineer
Ahmedabad Institute Of Technology
Ahmedabad, India08-2013
H.S.C - Science
M & M Mehta High School, Godhra
Godhra, India05-2009
S.S.C - General Studies
M & M Mehta High School, Godhra
Godhra, India06-2007
Skills
Windows operating system
Remote desktop support
End user support
Technical support
Printer and peripheral support
Application installations
Interests
Reading, Music, Traveling
DECLARATION
I hereby declare that all the information stated above are true and correct to best of my knowledge and belief.
JOB RESPONSIBILITIES
- Desktop, Printer, Windows, LAN and Wi-Fi Network.
- Enable/Disable User account, unlocks user account, Create/Reset password and adding
- Local and Network Printer Installation, troubleshooting Network drive sharing.
- Troubleshooting Wi-Fi connectivity Issue and internet issue.
- Support Software, Application related issue of In-house & Outstation User via Remote
- Control Tool Team Viewer, VNC, Remote Desktop.
- IT Inventory management of Laptop/desktop/printer/servers.
- Installation of Disk Quotas, Backup and Restore. Configure access to Shared Folders.
- Working on ticketing tool helpdesk, Resolve the problems.
STRENGTHS
- Positive Attitude.
- Protective Nature.
- Commitment To Work Timely Response.
- Ability To Face Operational Pressure.
Timeline
Desktop Support Engineer
Sysnet Technology Pvt Ltd
03.2025 - Current
Desktop Support Engineer
Kaizen It Service Pvt Ltd
10.2022 - 03.2025
Lab Assistance
UNIVESAL COLLEGE OF ENGINEERING & TECHNOLOGY
07.2014 - 06.2017
TRAINING
ADVANCE VOCATIONAL TRAINING SCHEME INSTRUCTOR TRAINING CENTER VADODARA
01.2014 - 02.2014
B.E - Electrical Engineer
Ahmedabad Institute Of Technology
H.S.C - Science
M & M Mehta High School, Godhra
S.S.C - General Studies
M & M Mehta High School, Godhra