Mayur Jain
Customer Service Executive
Indore
Summary
Experienced Customer Service Representative with over 8 years of experience in Customer Services . Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure senior level Customer Service Representative position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Executive
_VOIS
Pune
02.2021 - Current
- Handled B2B chats and calls for the official Vodafone UK Retail Stores and preferred third party Chanel Partners .
- Provided end to end solutions for the contractual and non-contractual customer queries .
- Handled the team of 14 agents in the absence of leads .
- Subject Matter Expert (SME) for more then 5 batches with excellent results .
- Also managed queues for chats and calls , during high volumes .
Senior Account Executive
Epicenter Technologies Pvt. Ltd.
Mumbai
03.2020 - 01.2021
- Soft collections process for the store credit cards offered by the partnered banks to the US customers for specific top retail stores .
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Provided detailed information on repayment options , covid related programme and extensions if eligible .
Education
S.S.C -
06.2012 - 03.2013
Passed S.S.C with 64% from Maharashtra Board of Education .
H.S.C - Accounting And Finance
06.2013 - 03.2015
Skills
Customer retention
Timeline
Executive - _VOIS
02.2021 - Current
Senior Account Executive - Epicenter Technologies Pvt. Ltd.
03.2020 - 01.2021
VIVA College of Arts , Commerce And Science - H.S.C, Accounting And Finance
06.2013 - 03.2015
Vidya Vihar English High School - S.S.C,
06.2012 - 03.2013
Similar Profiles
Maulik GandhiMaulik Gandhi
Deputy Manager at _VOISDeputy Manager at _VOIS
Islam AttallahIslam Attallah
RAN Field Optimization Engineer at _VOISRAN Field Optimization Engineer at _VOIS
Ankit DhupareAnkit Dhupare
Senior Manager(Service Delivery) at _VOISSenior Manager(Service Delivery) at _VOIS
Anastasia Price ChilimentAnastasia Price Chiliment
IT Project Manager at _VOISIT Project Manager at _VOIS
Pranshu SoniPranshu Soni
Application Development Analyst at Accenture Solutions Pvt. Ltd.Application Development Analyst at Accenture Solutions Pvt. Ltd.