Mayur Lodhi
Bengaluru
Summary
Program Manager and Startup Operations Leader with expertise in GTM strategy, accelerator program delivery, and process excellence. Proven track record in scaling teams, driving founder success, and leading global expansion initiatives across SaaS, AI, and FinTech startups.
Overview
10
10
years of professional experience
Work History
Program Manager
Startup Genome
11.2024 - Current
- Co-designed and led delivery of 9- and 6-month Hypergrowth India programs for 5 startups (2 pre-Series A, 3 post-Series A), ensuring structured execution from design to completion.
- Achieved 100 NPS and 4.5/5 CSAT, positioning Hypergrowth India as a benchmark program and blueprint for SG cohorts globally.
- Facilitated 20+ warm introductions to VCs and potential buyers through the SG network, creating funding conversations and early GTM pilots.
- Program-managed the delivery of GTM playbooks in collaboration with GTM experts and CEO advisors, aligning strategies on pricing, channels, and US market entry.
- Owned program-level content marketing for Hypergrowth India, partnering with an external vendor to deliver LinkedIn and website campaigns, significantly amplifying program visibility among investors, mentors, and partners.
- Drove founder-centric thought leadership initiatives, collaborating with internal stakeholders to secure events, podcasts, and publication opportunities that enhanced founder GTM visibility and investor credibility.
Senior Operations Manager
SKIT AI
05.2021 - 08.2024
- Scaled the Indian Operations team from 20 to 120+ members across 10 languages within one year, driving delivery for Indian and US markets.
- Built and led teams in Data Annotation, Quality Control, and Campaign Management, ensuring on-time, high-quality data for AI training and deployment.
- Implemented data-driven KPIs (utilization, productivity, accuracy), boosting productivity by 55% and employee satisfaction by 40%.
- Revamped operations processes with structured SOPs and role clarity, improving efficiency and reducing dependency on individuals.
- Introduced incentive and mentoring programs, leading to the highest promotion rate across the company and personally mentoring 15% of high-potential employees.
- Collaborated with ML and Product teams to transition to Label Studio, standardizing labeling guidelines and enhancing data accuracy and throughput.
Process Excellence Manager
OLX People
06.2019 - 03.2021
- Revitalized a dormant backend calling team into a scalable revenue unit, cutting costs and generating new revenue streams.
- Established a new support team to reduce post-selection attrition and increase customer revenue retention.
- Partnered with Head of Operations on business planning, target setting, and incentive policies, improving funnel efficiency and conversions.
- Designed and implemented process improvements (e.g., multi-round interviews, onsite job training, same-day offers), boosting hiring quality and speed.
- Developed reporting dashboards to monitor recruitment verticals, providing actionable insights that improved operational KPIs.
- Collaborated with Product and cross-functional teams (HR, Finance, Marketing) to introduce automation solutions, reducing cost per hire and increasing revenue per hire.
Founder
myGreenPurse
04.2017 - 03.2019
- Founded and grew a sustainable products venture, building partnerships with 25+ local suppliers and scaling to a customer base of 1,000+ within the first year.
- Led end-to-end operations — including product sourcing, marketing, and sales — achieving consistent revenue growth in the eco-friendly consumer segment.
- Collaborated with municipal officials and local housing societies to implement and track waste segregation practices across pilot wards.
Freelance Business Consultant
Self Employed
08.2015 - 03.2017
- Worked with early-stage startups on foundational business strategy and fundraising readiness.
- Advised a social enterprise on refining their pricing model, value proposition, and early go-to-market plan.
- Conducted market research and financial analysis for a SaaS startup to support pitch deck development.
Education
Masters - Management
ESCP Business School
01.2015
MSc. (Hons) - Economics
BITS Pilani
01.2011
B.E. (Hons) - Chemical Engineering
BITS Pilani
01.2011
Skills
- GTM Strategy
- Startup Program Management
- Stakeholder Engagement
- Process Excellence
- Problem-solving
- Strategic Planning
- Process Development and Improvement
- Leadership
- Cross-functional Collaboration
- Operations management
Tools
- GenAI Tools: ChatGPT, Claude, Notion AI, Runway ML
- Advanced MS Office
- Asana
- Notion
- Looker Studio
Timeline
Program Manager
Startup Genome
11.2024 - Current
Senior Operations Manager
SKIT AI
05.2021 - 08.2024
Process Excellence Manager
OLX People
06.2019 - 03.2021
Founder
myGreenPurse
04.2017 - 03.2019
Freelance Business Consultant
Self Employed
08.2015 - 03.2017
MSc. (Hons) - Economics
BITS Pilani
B.E. (Hons) - Chemical Engineering
BITS Pilani
Masters - Management
ESCP Business School
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