Mayur Sarma
Principal Business Analyst
Bangalore
Summary
Seasoned Business Analyst offering 15+ years of IT Software Product and Services Industry success.
Expert on business and systems requirements analysis, solution design and consulting, quality assurance & testing, team management, user acceptance testing and end-user training with domain expertise in Policy and Document Management, Internal Audit, Enterprise Risk, Operational Risk, Cybersecurity, Business Continuity Management & Compliance Management. A knowledge enabler and sustainability enthusiast.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
Work History
Principal Business Analyst
MetricStream
Bangalore
04.2017 - Current
- Lead successful roll-out and customer adoption of Enterprise GRC Solution to 10k+ active users globally.
- Designed and implemented Integrated Risk Management & Internal Audit solutions for large enterprise customers in BFSI and Insurance domains having operations in 60+ countries.
- Engaging with CXOs to analyze key aspects of business and articulate value of product offerings to achieve their GRC goals.
- Interacted with stakeholders to understand business needs and translate into requirements and project scope.
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Responsible for conducting interviews with key business users to collect information on business processes, requirement analysis workshop, solution design and driving technical team in developing solution that bridges gaps in business processes.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Provide end user training, conduct user acceptance test and ensure seamless adoption of Integrated GRC and Internal Audit solution for large enterprise customers in BFSI, Insurance, HealthCare, Airline, Energy, Telecom & Retail domains
- Respond to RFP & RFI and provide product demonstrations as subject matter expert in GRC applications.
- Supported leadership team with reporting, analysis and business presentations.
- Implemented compliance applications for BCBS, NIST, ISO27001, MAS-TRM, ICS, COBIT, ISAGO , IIA standards.
Associate QA Manager
MetricStream
Bangalore
01.2014 - 04.2017
- Responsible for managing quality assurance and testing for 10+ large enterprise customers across APAC-MEA & US over 4 years.
- SME in Governance, Risk Management & Compliance (GRC) and Internal Audit, Policy & Document Management, Quality Management (CAPA) applications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of 20+ employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved problems, improved operations and provided exceptional service
Test Lead
TEK Systems
Bangalore
11.2010 - 12.2013
- Trained and build highly competent team of 15+ resources in Web Services API and XML Testing
- Lead Agile-Scrum practice from offshore.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Developed comprehensive test plans and workforce breakdown structures for complete systems
- Streamlined testing processes to identify areas in need of improvement
- Tested, identified and troubleshot problems with reservation and advertising APIs.
QA Lead
MetricStream
Bangalore
05.2007 - 11.2010
- Mentored and encouraged team of 10+ resources to strive for excellence while fostering professional growth.
- Lead and managed overall testing of Quality Management products
- Conducted training, UAT, deployment & troubleshooting of GRC platform and apps on various application servers.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Increased customer satisfaction through adherence to quality standards and customer requirements
Education
Executive Education Program on Data Analytics -
Indian Institute of Management
Rohtak, HR 11.2019 - 02.2020
Master of Computer Application (MCA) -
Visvesvaraya Technological University (VTU)
Karnataka 01.2001 - 01.2004
Bachelor of Science (BSC) - Physics
Gauhati University
Assam 01.1998 - 01.2001
Skills
GRC Consultingundefined
Certification
Internal Audit Practitioner (IIA)
Timeline
Executive Education Program on Data Analytics -
Indian Institute of Management
11.2019 - 02.2020
Principal Business Analyst
MetricStream
04.2017 - Current
Associate QA Manager
MetricStream
01.2014 - 04.2017
Test Lead
TEK Systems
11.2010 - 12.2013
QA Lead
MetricStream
05.2007 - 11.2010
Master of Computer Application (MCA) -
Visvesvaraya Technological University (VTU)
01.2001 - 01.2004
Bachelor of Science (BSC) - Physics
Gauhati University
01.1998 - 01.2001
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