Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Projects
Software Used
ATS / Applications
Timeline
Generic

Mayuresh Dond

Navi Mumbai

Summary

Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager, Talent Acquisition

L&T Finance
Navi Mumbai
08.2024 - Current
  • Developed recruitment strategies to attract top talent across various departments.
  • Managed full-cycle recruitment process from job posting to candidate onboarding.
  • Collaborated with hiring managers to identify staffing needs and role requirements.
  • Conducted interviews and assessments to evaluate candidate qualifications and fit.
  • Analyzed recruitment metrics to refine strategies and improve hiring efficiency.
  • Collaborated with department heads to understand current staffing needs and forecast future requirements.

  • Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
  • Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.

Team Manager

Capita India Pvt Ltd
Vikhroli, Mumbai
02.2022 - Current
  • Sourcing Screening for UK candidates
  • Managing a team of 12 people in HR Operations.
  • Also handled additional team of 7 people - Capita India Documentation team
  • Working on daily reports and data analysis
  • Connecting with stake holders
  • Managing Shrinkage, Attrition and Daily Utilization
  • Working on several projects / adhoc support requested by the stake holders
  • Maintaining the Infosec related documents
  • Training new members in the team
  • Providing process updates to the stake holders
  • Managing Capita India Documentation team of 6 people
  • Oversee day-to-day teams operations and performance
  • Working on the BQ's in the team and providing refresher trainings
  • Planning and organizing team building activities
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Streamlined communication channels for increased efficiency in project execution and decision-making processes.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Utilised multichannel sourcing to increase candidate pool.
  • Managed recruitment pipelines to secure and onboard suitable candidates within target timescales.

Team Leader

Accenture Pvt Ltd
Navi Mumbai
02.2020 - 02.2022
  • Sourced and screened potential candidates for open positions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Collaborated with hiring managers to understand position requirements.
  • Developed job descriptions and postings to attract qualified applicants.
  • Negotiated salaries and other employment terms with successful applicants.
  • Maintained Applicant Tracking System records of all applicants.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Analyzed employment-related data and prepared reports.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.

Assistant Manager

WNS Global Pvt Ltd
09.2014 - 01.2020
  • Managing Team size of 40-45 Worked on Escalations and reports shared by clients
  • Worked with Expedia.com process
  • Taking care of People Management issues
  • Solving customer queries Taking supervisor calls and escalations
  • Maintaining ABD% at minimal Issue, re-issue and refund tickets for customers
  • Managing operational reports Maintaining the SLA for all the queue's
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Bachelor of Business Administration - Tourism Management

Kuoni
Vashi, Navi Mumbai
2013

Diploma of Higher Education - Tourism Management

Kuoni
Vashi, Navi Mumbai
2012

Bcom - Accounting

Sanpada College of Commerce & Technologies
Mumbai, Maharashtra
03.2012

H.S.C -

Sanpada College of Commerce & Technologies
Mumbai, Maharashtra
03.2008

S.S.C -

New Bombay Highschool
Mumbai, Maharashtra
03.2006

Skills

  • Recruitment strategy
  • Talent sourcing
  • ATS management
  • Staffing analysis
  • Performance evaluation
  • Human resources management
  • Scheduling and coordinating
  • Talent acquisition
  • Team Management

Accomplishments

  • Supervised team of 12 staff members.
  • Collaborated with team of 7 in the development of Documentation Team.
  • Achieved 100% Documentation for O2 Webchat and Voice process by the team
  • Achieved 100% recruitment target for both lateral and professional hiring for Mumbai and Pune location
  • Recognized by management for ensuring all the batches are delivered irrespective all the projects.

Additional Information

  • Awards , Capita India - Retention Award for 2022 Quarter 2, WNS - Team Lead of the year 2017

Certification

  • Certified Active Team Manager Program, Capita India Pvt Ltd - 2022-2023
  • IATA Level 1- Foundation Course
  • IATA Level 2- Consultant Level
  • Six Sigma Green Belt
  • Six Sigma Black Belt

Languages

6,C2,6,C2

Projects

  • Currently working on a CAN (Capita Ability Network) Project.

Software Used

  • Workday
  • AWS
  • Power BI
  • Salesforce
  • Avaya
  • SAP
  • Amadeus
  • Sabre
  • Worldspan

ATS / Applications

  • Workday
  • HRM
  • Workline
  • SAP
  • Amazon AWS
  • Power BI

Timeline

Senior Manager, Talent Acquisition

L&T Finance
08.2024 - Current

Team Manager

Capita India Pvt Ltd
02.2022 - Current

Team Leader

Accenture Pvt Ltd
02.2020 - 02.2022

Assistant Manager

WNS Global Pvt Ltd
09.2014 - 01.2020

Bachelor of Business Administration - Tourism Management

Kuoni

Diploma of Higher Education - Tourism Management

Kuoni

Bcom - Accounting

Sanpada College of Commerce & Technologies

H.S.C -

Sanpada College of Commerce & Technologies

S.S.C -

New Bombay Highschool

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Mayuresh Dond