Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAYURI SELVAVINAYAK

Mumbai

Summary

Experienced professional with a strong background in Customer Service Quality & Analytical roles. Experienced Data Analyst Intern seeking a full-time position to utilize strong analytical skills, attention to detail, and proficiency in data mining and visualization tools.

Overview

9
9
years of professional experience

Work History

Associate Analyst Insight

FOUNDEVER
MUMBAI
06.2022 - Current
  • Executed testing strategies to improve systems, databases, and processing techniques
  • Performed ad hoc analysis as requested by senior leadership team members
  • Provided support in the implementation of new processes and procedures across departments
  • Managed multiple projects simultaneously while meeting strict deadlines
  • Analyzed customer feedback surveys to identify areas of improvement in product offerings

Senior Quality Analyst

RELIANCE JIO INFOCOMM LTD.
Mumbai
08.2018 - 06.2022
  • Identified process improvements that would reduce cost while maintaining high levels of product quality
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality
  • Developed and implemented quality assurance processes, procedures, and standards to ensure product quality
  • Investigated customer complaints regarding product defects or malfunctions

QC Executive

LESTER INFO SERVICES PVT. LTD.
Mumbai
03.2017 - 08.2018
  • Auditing and live monitoring calls on a daily basis and sharing TNA
  • Providing agents with a one on one feedback.
  • Internal calibration sessions
  • Prepare dashboard based on the audits using QC tools (Pareto analysis and Histogram)
  • Publishing the weekly as well as monthly dashboard with operations management (Business audits and hygiene audits)

PRESALES COORDINATOR

SHIVAAMI CLOUD SERVICES PVT. LTD
Mumbai
11.2015 - 02.2017
  • Ensured compliance with company policies and procedures related to project management activities
  • Maintained calendars of upcoming events, meetings and deadlines
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines
  • Resolved customer complaints or answered customers' questions

AI Intern

EXCELR
Thane

Education

Bachelor of Arts - ECONOMICS

YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
Badlapur, MH
05-2015

HSC

CHM COLLAGE
Ulhasnagar, MH
02-2005

SSC

G. R. PATIL
Badlapur, MH
03-2003

Skills

  • Microsoft Excel
  • Quantitative Analysis
  • Root Cause Analysis
  • BI dashboards

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Timeline

Associate Analyst Insight

FOUNDEVER
06.2022 - Current

Senior Quality Analyst

RELIANCE JIO INFOCOMM LTD.
08.2018 - 06.2022

QC Executive

LESTER INFO SERVICES PVT. LTD.
03.2017 - 08.2018

PRESALES COORDINATOR

SHIVAAMI CLOUD SERVICES PVT. LTD
11.2015 - 02.2017

AI Intern

EXCELR

Bachelor of Arts - ECONOMICS

YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY

HSC

CHM COLLAGE

SSC

G. R. PATIL

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