MAYURI SELVAVINAYAK
Mumbai
Summary
Experienced professional with a strong background in Customer Service Quality & Analytical roles. Experienced Data Analyst Intern seeking a full-time position to utilize strong analytical skills, attention to detail, and proficiency in data mining and visualization tools.
Overview
9
9
years of professional experience
Work History
Associate Analyst Insight
FOUNDEVER
MUMBAI
2022.06 - Current
- Executed testing strategies to improve systems, databases, and processing techniques
- Performed ad hoc analysis as requested by senior leadership team members
- Provided support in the implementation of new processes and procedures across departments
- Managed multiple projects simultaneously while meeting strict deadlines
- Analyzed customer feedback surveys to identify areas of improvement in product offerings
Senior Quality Analyst
RELIANCE JIO INFOCOMM LTD.
Mumbai
2018.08 - 2022.06
- Identified process improvements that would reduce cost while maintaining high levels of product quality
- Trained new Quality Analysts on established procedures and techniques used in assessing product quality
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality
- Investigated customer complaints regarding product defects or malfunctions
QC Executive
LESTER INFO SERVICES PVT. LTD.
Mumbai
2017.03 - 2018.08
- Auditing and live monitoring calls on a daily basis and sharing TNA
- Providing agents with a one on one feedback.
- Internal calibration sessions
- Prepare dashboard based on the audits using QC tools (Pareto analysis and Histogram)
- Publishing the weekly as well as monthly dashboard with operations management (Business audits and hygiene audits)
PRESALES COORDINATOR
SHIVAAMI CLOUD SERVICES PVT. LTD
Mumbai
2015.11 - 2017.02
- Ensured compliance with company policies and procedures related to project management activities
- Maintained calendars of upcoming events, meetings and deadlines
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines
- Resolved customer complaints or answered customers' questions
AI Intern
EXCELR
Thane
Education
Bachelor of Arts - ECONOMICS
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
Badlapur, MH2015-05
HSC
CHM COLLAGE
Ulhasnagar, MH2005-02
SSC
G. R. PATIL
Badlapur, MH2003-03
Skills
- Microsoft Excel
- Quantitative Analysis
- Root Cause Analysis
- BI dashboards
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Timeline
Associate Analyst Insight
FOUNDEVER
2022.06 - Current
Senior Quality Analyst
RELIANCE JIO INFOCOMM LTD.
2018.08 - 2022.06
QC Executive
LESTER INFO SERVICES PVT. LTD.
2017.03 - 2018.08
PRESALES COORDINATOR
SHIVAAMI CLOUD SERVICES PVT. LTD
2015.11 - 2017.02
AI Intern
EXCELR
Bachelor of Arts - ECONOMICS
YASHWANTRAO CHAVAN MAHARASHTRA OPEN UNIVERSITY
HSC
CHM COLLAGE
SSC
G. R. PATIL