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Mayuri Waikar
Pune
Work Preference
Summary
Results-driven Project Manager with expertise in process optimization and data analysis. Strengths include enhancing customer satisfaction and building strong client relationships. Demonstrates effective teamwork and leadership to foster a productive work environment. Committed to achieving operational goals through strategic project execution and streamlined workflows.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sr Customer Support Officer
Mphasis Ltd.
Pune
01.2020 - 09.2023
- Investigated, analyzed and resolved complex customer queries.
- Performed root cause analysis on escalated complaints from customers.
- Monitored customer support queues and responded promptly to requests.
- Maintained up-to-date knowledge on all products and services offered by the company.
- Identified opportunities for process improvements within the customer support team.
- Trained junior team members on best practices for providing superior customer service.
- Assessed customer feedback to identify areas for improvement in service quality.
- Coordinated with internal teams to ensure timely resolution of customer inquiries.
- Maintained positive working relationship with fellow staff and management.
Advisor - Customer Relations Executive
Tech-Mahindra Business Services
Pune
04.2017 - 08.2018
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Handled customer queries promptly and professionally, contributing to a positive customer experience.
- Delivered prompt and courteous service to customers via phone, email, and chat, fostering customer satisfaction and loyalty.
- Responded to customer inquiries regarding investments, enhancing customer understanding and engagement.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Resolved complex problems by providing technical support.
- Processed orders accurately and efficiently in accordance with company policies.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Commerce - Business Administration
YCMOU
Pune, Maharashtra07-2026
Higher Secondary Certificate -
Symbiosis college of arts and commerce
Pune01-2007
Secondary Examination -
Priyadarshini English Medium School
Pune01-2005
Skills
- Customer service and support
- Technical support
- Complaint handling
- Order fulfillment
- Root cause analysis
- Problem-solving aptitude
- Attention to detail
- Complaint resolution
- Empathy
- Communication skills
- Empathy display
- Language fluency
Personal Information
Extracurricular Activities
Music Cooking Tailoring
Languages
- English
- Marathi
- Hindi
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
- Quality Management And Quality Assurance Expert
Timeline
Sr Customer Support Officer
Mphasis Ltd.
01.2020 - 09.2023
Advisor - Customer Relations Executive
Tech-Mahindra Business Services
04.2017 - 08.2018
Bachelor of Commerce - Business Administration
YCMOU
Higher Secondary Certificate -
Symbiosis college of arts and commerce
Secondary Examination -
Priyadarshini English Medium School