Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Languages
Languages
Certification
Timeline
Generic
Open To Work
Verified
This profile is verified using an email address.

Mayuri Waikar

Pune

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sr Customer Support OfficerAdvisor - Customer Relations Executive

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursPaid sick leave

Summary

Results-driven Project Manager with expertise in process optimization and data analysis. Strengths include enhancing customer satisfaction and building strong client relationships. Demonstrates effective teamwork and leadership to foster a productive work environment. Committed to achieving operational goals through strategic project execution and streamlined workflows.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Sr Customer Support Officer

Mphasis Ltd.
Pune
01.2020 - 09.2023
  • Investigated, analyzed and resolved complex customer queries.
  • Performed root cause analysis on escalated complaints from customers.
  • Monitored customer support queues and responded promptly to requests.
  • Maintained up-to-date knowledge on all products and services offered by the company.
  • Identified opportunities for process improvements within the customer support team.
  • Trained junior team members on best practices for providing superior customer service.
  • Assessed customer feedback to identify areas for improvement in service quality.
  • Coordinated with internal teams to ensure timely resolution of customer inquiries.
  • Maintained positive working relationship with fellow staff and management.

Advisor - Customer Relations Executive

Tech-Mahindra Business Services
Pune
04.2017 - 08.2018
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Handled customer queries promptly and professionally, contributing to a positive customer experience.
  • Delivered prompt and courteous service to customers via phone, email, and chat, fostering customer satisfaction and loyalty.
  • Responded to customer inquiries regarding investments, enhancing customer understanding and engagement.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Resolved complex problems by providing technical support.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Collected deposits or payments and arranged for billing.

Education

Bachelor of Commerce - Business Administration

YCMOU
Pune, Maharashtra
07-2026

Higher Secondary Certificate -

Symbiosis college of arts and commerce
Pune
01-2007

Secondary Examination -

Priyadarshini English Medium School
Pune
01-2005

Skills

  • Customer service and support
  • Technical support
  • Complaint handling
  • Order fulfillment
  • Root cause analysis
  • Problem-solving aptitude
  • Attention to detail
  • Complaint resolution
  • Empathy
  • Communication skills
  • Empathy display
  • Language fluency

Personal Information

Extracurricular Activities

Music Cooking Tailoring

Languages

  • English
  • Marathi
  • Hindi

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Certification

  • Quality Management And Quality Assurance Expert

Timeline

Sr Customer Support Officer

Mphasis Ltd.
01.2020 - 09.2023

Advisor - Customer Relations Executive

Tech-Mahindra Business Services
04.2017 - 08.2018

Bachelor of Commerce - Business Administration

YCMOU

Higher Secondary Certificate -

Symbiosis college of arts and commerce

Secondary Examination -

Priyadarshini English Medium School
Mayuri Waikar