MD. ASIF
customer service ( Knowledge engineer)
Mughalsarai
Summary
To obtain a suitable position in an organization where my experience and skills can be utilized to make a positive contribution to the company and self growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Chat Sales Associate VERIZON, US process
TTEC Ahmadabad
- 2.5 Years at TTEC Ahmadabad Position - (Chat Sales Associate VERIZON, US process)
Customer service Associate (Chat) VERIZON, US process
Accenture, Gurgaon
- 3+ years at Accenture, Gurgaon Position - (Customer service Associate (Chat) VERIZON, US process)
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Accenture
06.2022 - Current
- Working in Accenture (Candor tech space sector-21, Gurgaon)
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
B.Sc - Physics
01.2017
Senior Secondary School–CBSE - Science
Higher Secondary School–CBSE - undefined
Skills
- Basic knowledge of Ms Word and computer
- Adobe Photoshop
- Touch typing (40–50 WPM)
Good in Maths
Customer service
Product sales
Order processing
Problem-solving
Payment processing
Multi-tasking strength
Billing queries
Interests
Cooking, Cricket, Driving
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Personal Characteristics
- Ability to learn and adapt quickly to any environment.
- Patient in very bad condition.
- Believe in Team Effort.
- Excellent communication skill and good typing speed
Family Details
- Total members - 4
- Father’s name Md.Wasim Occupation –Retired Railway Employee
- Mother’s name Shadab Arsi House Wife
- Sister Kahkashan Student (DMLT)
Strength
- Self Motivated
- Positive Attitude
- Quick Learning Capabilities
Timeline
Customer Service Representative
Accenture
06.2022 - Current
Chat Sales Associate VERIZON, US process
TTEC Ahmadabad
Senior Secondary School–CBSE - Science
Higher Secondary School–CBSE - undefined
Customer service Associate (Chat) VERIZON, US process
Accenture, Gurgaon
B.Sc - Physics
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