Md Ayaan Shahid
Customer Service Success Associate
Kolkata
Summary
Customer Support and Customer Success professional with 4+ years of experience supporting North American customers through chat, email, and voice channels across global organizations including Amazon and Wipro. Proven ability to operate in high-volume environments, resolve complex customer issues, and consistently meet quality and performance standards. Experienced in acting SME responsibilities, training new hires, and supporting team-level performance. Possess an intermediate understanding of crypto, NFTs, and blockchain.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Associate (North America)
Amazon (Direct Payroll)
Work From Home
09.2025 - Current
- Providing chat and email support for Amazon.com North American customers while maintaining compliance and data security standards.
Customer Support Associate
Wipro Ltd (ExxonMobil Process)
Kolkata
07.2023 - 01.2024
- Supported customers from the US and Canada with service inquiries and issue resolution.
Customer Service Associate / Acting SME
Teleperformance (Amazon North America)
Kolkata
09.2020 - 01.2023
- Handled chat, email, and voice support. Acted as SME and trained new hires.
Education
Higher Secondary (12th Grade) -
Anglo Arabic Secondary School
Kolkata01-2019
Skills
Customer support
Team collaboration
Problem resolution
Quality assurance
Employee management
Cross-functional team collaboration
Zandesk CRM system proficiency
CRM software
Point of sale systems
Timeline
Customer Service Associate (North America)
Amazon (Direct Payroll)
09.2025 - Current
Customer Support Associate
Wipro Ltd (ExxonMobil Process)
07.2023 - 01.2024
Customer Service Associate / Acting SME
Teleperformance (Amazon North America)
09.2020 - 01.2023
Higher Secondary (12th Grade) -
Anglo Arabic Secondary School