MD GOLAM NASIRUDDIN ANSARI
GARULIA
Summary
Accomplished professional with a solid background at Netscribes Data & Insights, focusing on account management and data analysis. Proven ability to improve customer relationships and drive sales growth through effective communication strategies. Dedicated to leveraging market insights to optimize performance and maximize client satisfaction.
Overview
6
6
years of professional experience
Work History
Associate - Operation
Globiva services Pvt Ltd
<ul>
<li>Assisted customers in selecting products and providing personalized recommendations.</li>
<li>Assisted customers in finding products, addressing questions, and delivering tailored advice.</li>
<li>Delivered accurate product information, pricing, and services to support informed purchasing decisions.</li>
<li>Engaged customers through upselling techniques, enhancing their shopping experience.</li>
<li>Upsold additional items based on customer interests and needs.</li>
<li>Analyzed sales data to identify trends and adjust sales strategies accordingly.</li>
</ul>
02.2025 - Current
- Assisted customers in selecting products and providing personalized recommendations.
- Assisted customers in finding products, addressing questions, and delivering tailored advice.
- Delivered accurate product information, pricing, and services to support informed purchasing decisions.
- Engaged customers through upselling techniques, enhancing their shopping experience.
- Upsold additional items based on customer interests and needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
KAM (Key Account Manager) (Meesho/Amazon/Flipkart)
Netscribes Data & Insights Private Limited
<ul>
<li>Analyzed market trends to identify opportunities for account growth and retention.</li>
<li>Established strong relationships with clients through regular communication and follow-up activities.</li>
<li>Conducted account reviews to enhance performance and client satisfaction.</li>
<li>Monitored market trends and competitor activity to refine account strategies.</li>
<li>Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.</li>
<li>Increased product sales through targeted marketing campaigns.</li>
</ul>
01.2024 - 02.2025
- Analyzed market trends to identify opportunities for account growth and retention.
- Established strong relationships with clients through regular communication and follow-up activities.
- Conducted account reviews to enhance performance and client satisfaction.
- Monitored market trends and competitor activity to refine account strategies.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Increased product sales through targeted marketing campaigns.
TME
Just Dial Pvt Ltd
<ul>
<li>Developed and implemented sales strategies to meet customer needs and increase revenue.</li>
<li>Negotiated contracts with clients, ensuring favorable terms that aligned with company objectives.</li>
<li>Cultivated relationships with existing customers, fostering loyalty and driving repeat business.</li>
<li>Sourced new sales opportunities through inbound lead follow-up.</li>
<li>Conducted product demonstrations to highlight key features and benefits, enhancing client understanding.</li>
</ul>
07.2023 - 10.2023
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients, ensuring favorable terms that aligned with company objectives.
- Cultivated relationships with existing customers, fostering loyalty and driving repeat business.
- Sourced new sales opportunities through inbound lead follow-up.
- Conducted product demonstrations to highlight key features and benefits, enhancing client understanding.
CSA
Globiva services Pvt Ltd
<ul>
<li>Assisted customers with product inquiries and service requests to enhance overall experience.</li>
<li>Resolved customer complaints to improve satisfaction and foster loyalty.</li>
<li>Answered customer questions regarding product features, pricing options, and availability.</li>
<li>Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.</li>
<li>Handled returns and exchanges following company policies.</li>
<li>Escalated complex issues to professionals for further assistance and resolution.</li>
<li>Welcomed customers upon arrival and provided guidance on inquiries to facilitate service.</li>
</ul>
08.2022 - 05.2023
- Assisted customers with product inquiries and service requests to enhance overall experience.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Answered customer questions regarding product features, pricing options, and availability.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
- Handled returns and exchanges following company policies.
- Escalated complex issues to professionals for further assistance and resolution.
- Welcomed customers upon arrival and provided guidance on inquiries to facilitate service.
CSE
Kochar Infotech Ltd
<ul>
<li>Resolved customer complaints, enhancing satisfaction and fostering loyalty.</li>
<li>Actively listened to customer concerns, resolving issues efficiently.</li>
<li>Assisted customers with product inquiries and service requests.</li>
<li>Answered customer questions regarding product features, pricing options, and availability.</li>
<li>Escalated complex issues to specialists, facilitating timely resolutions.</li>
<li>Handled returns and exchanges following company policies.</li>
<li>Greeted customers upon arrival and provided assistance with inquiries.</li>
</ul>
03.2020 - 01.2022
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Actively listened to customer concerns, resolving issues efficiently.
- Assisted customers with product inquiries and service requests.
- Answered customer questions regarding product features, pricing options, and availability.
- Escalated complex issues to specialists, facilitating timely resolutions.
- Handled returns and exchanges following company policies.
- Greeted customers upon arrival and provided assistance with inquiries.
Education
Graduation B.COM (H) - Kalyani Silpanchal
KALYANI MAHAVIDYALAYA
Kalyani Silpanchal01.2017
Higher Secondary - Shyamnagar
NOAPARA BRAHMAMOYEE VIDYALAYA FOR BOYS (H.S)
Shyamnagar01.2014
Secondary - Shyamnagar
NOAPARA BRAHMAMOYEE VIDYALAYA FOR BOYS (H.S)
Shyamnagar01.2012
Skills
- Operational efficiency
- Customer relationship management
- Performance tracking
- KPI tracking
- Data analysis
- Market trend analysis
- Sales strategy
- Account management
- Upselling techniques
- Customer engagement
- Effective communication
- Time management
- Problem solving
- Risk management
- Product knowledge
Blood Group
A-ve
Career Interest
To secure a challenging position in a reputed organization where I can effectively utilize my skills in customer service, operations, and account management, contribute to organizational growth, and continuously enhance my professional capabilities while building a stable career as per industry standards.
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
PLAYING AND WATCHING CRICKET
Disclaimer
I do hereby declare that all the information stated above is true to the best of my knowledge and belief, If any Discrepancies are found, it may be disqualified from the selection of the company.
Addresses
NAWAB GANJ ROAD LELIN NAGAR, GARULIA, WB, 743133, NAWAB GANJ ROAD LELIN NAGAR, GARULIA, WB, 743133
Personal Information
- Height: 5'6"
- Weight: 54Kg
- Date of Birth: 10th October 1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Proficient (C2)
C2
Timeline
Associate - Operation
Globiva services Pvt Ltd
02.2025 - Current
KAM (Key Account Manager) (Meesho/Amazon/Flipkart)
Netscribes Data & Insights Private Limited
01.2024 - 02.2025
TME
Just Dial Pvt Ltd
07.2023 - 10.2023
CSA
Globiva services Pvt Ltd
08.2022 - 05.2023
CSE
Kochar Infotech Ltd
03.2020 - 01.2022
Graduation B.COM (H) - Kalyani Silpanchal
KALYANI MAHAVIDYALAYA
Higher Secondary - Shyamnagar
NOAPARA BRAHMAMOYEE VIDYALAYA FOR BOYS (H.S)
Secondary - Shyamnagar
NOAPARA BRAHMAMOYEE VIDYALAYA FOR BOYS (H.S)