MD. NAUSHAD

• Delivers critical customer technical support for network, hardware, and infrastructure development.
• Executes across technical areas including systems requirements, deployment, quality assurance, configuration management, and systems documentation.
• Analyzes user interfaces, maintains network, hardware, and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, and analyzes proposed system modifications and upgrades.
• Defines the problem and develops system requirements and specifications.
• Prepares required documentation, including program-level and user-level documentation; enhances existing software systems.
• Manages work and priorities through ticketing system and workflow.
• Collaborates with various stakeholders to remove project obstacles.
• Troubleshoots networking, routing, and interconnectivity issues, including troubleshooting network device configuration and low to mid-level application interaction.
• Participates in the migration, basic configuration, and rollout of new or upgraded hardware.
• Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
• Executes and delivers within standardized procedures to achieve objectives and the Network Engineering team's vision.

• Worked as a Customer Support Associate for Follett, an online library.
• My work included receiving emails and calls from US-based students and responding to eBook and syllabus-related issues in a professional and efficient manner.
• To manage incidents with all third-party vendors regarding the delivery of their handbooks and courseware-related items.
• To identify, record, and report against non-registered items and chargeable incidents.
• To monitor and track the progress of incidents/Service requests.
• To offer general advice and guidance to customers and users.
• To maintain relationships with interfacing business functions and college departments.

• Worked as L3 Technical Associate
• Solving computer related issue of US Clients
• The work included in Outlook issue, Computer/Laptop troubleshooting, also assisting on various MS applications like word, excel etc
• Understanding the issues of Clients
• Providing solutions for their electronic components such as computers, laptops, printers, smart televisions, refrigerators, and other gadgets.

• As a QA/QC and MEP Engineer
• From 10-8-2018 to 31-01-2019
• Responsibilities includes maintaining and insuring the quality as expected by HEC Client
• Checking all the materials and insuring the qualities as demanded
• Also active at site as a Site Engineer
• My works as a Site Engineer includes (i) Installation of Ducts (ii) Installation of Pipes for firefighting Underground
• Piping and (iii) Plumbing work .i.e
• Sanitary Fittings Installation and Water Line piping and Sewage Pipe line Installation
• At site organizing meeting with Foreman’s and giving them their duties at the same time clearing their doubts, if any.

Worked as a Mechanical Project Engineer. The work carried out is as follows: -

Worked in three Greenfield projects and seven Brownfield projects.

Installation and commissioning of Annealing Furnace, both oil fired and gas fired.

Installation of Gas Pipelines.

Responsible for scheduling checks on the piping system, finding and fixing faults, overhauling, and replacing parts according to schedule.

Maintenance and Installation of COMPRESSOR, PUMPS, and DIESEL GENERATORS.

Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems, and processes to meet requirements, applying knowledge of engineering principles.

Confer with engineers or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information.