Md Shavej
New Delhi
Summary
Proactive IT Support Engineer delivering expert technical support and training to enhance user experience. Skilled in managing support requests and resolving complex issues, ensuring seamless IT operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
VFS GLOBAL
NEW DELHI
03.2023 - Current
- Provided technical support for software and hardware issues across departments.
- Installed and configured operating systems and applications for users.
- Diagnosed and resolved network connectivity problems effectively.
- Assisted in the maintenance of IT equipment inventory and documentation.
- Responded to user inquiries through various communication channels promptly.
- Conducted training sessions for staff on new software tools and updates.
- Collaborated with team members to enhance IT processes and workflows.
- Managed ticketing system to prioritize and track support requests efficiently.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Created technical documentation for internal use by IT staff members.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Assisted with network infrastructure design and implementation.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
Bachelor of Arts - Arts Education
satyawati college
New Delhi, India10-2021
Skills
- Technical support
- Network troubleshooting
- Operating system installation
- Remote assistance
- IT asset management
- Problem solving
- Mobile device management
- Desktop deployment
- Hardware diagnostics
- Operating systems
- Incident management
- LAN/WAN
- Data entry
- Desktop support
- Videoconferencing
- User support
- Windows 10
- Microsoft outlook
- VPN configuration
- Software installation
- Server management
Languages
English
Intermediate (B1)
B1
Timeline
IT Support Engineer
VFS GLOBAL
03.2023 - Current
Bachelor of Arts - Arts Education
satyawati college