Md Zafar Quasim
New Delhi
Summary
Dynamic IT Support Specialist with a proven track record at Dr. Shroff Charity Eye Hospital, enhancing data security and elevating user satisfaction. Expertise in desktop and network support led to increased operational efficiency and exceptional client retention rates. Beginner in cloud computing and technical support, effectively fostering strong relationships while applying advanced technical skills to drive results. Career aspirations include further leveraging IT expertise to innovate solutions that enhance organizational performance.
Overview
3
3
years of professional experience
Work History
IT Support Executive
Dr. Shroff Charity Eye Hospital
New Delhi
12.2022 - Current
- Delivered comprehensive IT support, including network, system, and end user assistance
- Managed data backup operations and ensured data security
- Provided technical assistance to users for hardware, software, and network connectivity issues
Service Manager
RS Repair
09.2021 - 08.2022
- Cultivated and nurtured strong relationships with clients to drive customer retention and satisfaction
- Guided a team of professionals to achieve operational excellence and meet performance goals
- Oversaw billing processes and resolved any issues to ensure timely and accurate payments
- Implemented effective lead generation strategies
Education
MCA -
Indira Gandhi National Open University (IGNOU)
Delhi, India12.2025
B.Com -
Lalit Narayan Mithila University
Darbhanga12.2020
XIIth - English
12.2017
Xth - English
12.2015
Skills
- Desktop Support
- Network support
- Cloud computing
- LAN Configuration
- Data Management
- Data Backup
- Software Implementation
- Technical support expertise
- System administration
- Data backup and recovery
- Remote support tools
- Software configuration
- IT security protocols
- System troubleshooting
- Operating systems expertise
- Remote assistance
- Application support
Social - Link
https://www.linkedin.com/in/md-zafarquasim-69b6ba251?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Courses certifications
- Diploma in Computer Application
- TCS ION Career Edge - Young Professional
Languages
- English
- Hindi
Internship
Dr. Shroff Charity Eye Hospital, 315 Days
Personal Information
Total Experience: 2 Years 6 Months
Timeline
IT Support Executive
Dr. Shroff Charity Eye Hospital
12.2022 - Current
Service Manager
RS Repair
09.2021 - 08.2022
MCA -
Indira Gandhi National Open University (IGNOU)
B.Com -
Lalit Narayan Mithila University
XIIth - English
Xth - English
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