Md Abdul Basit
Hyderabad
Summary
Seasoned Technical Writer and Team Lead with a proven track record at Cognizant Technology Solutions, offering expertise in HTML, XML, and content management systems optimization. Demonstrated success in elevating knowledge management practices and leading teams to deliver high-quality technical documentation that aligns with organizational objectives and enhances customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Writer, Team Lead
Cognizant Technology Solutions
Hyderabad
05.2022 - Current
- Crafted 100+ diverse technical documents, including API guides and troubleshooting manuals, significantly enhancing customer satisfaction.
- Drafted clear and engaging content, optimized for SEO, and achieved 30% increase in organic search traffic for product-related keywords.
- Collaborated closely with engineers, product managers, and subject matter experts to ensure documentation met user needs, resulting in a 10% reduction in documentation-related support tickets.
- Optimized documentation processes with cloud services, improving content security, and accessibility.
- Created detailed diagrams, illustrations, and flowcharts, improving content comprehension by 25%.
- Provided valuable insights and subject matter expertise during meetings with senior leadership, influencing product roadmap decisions.
- Led the adoption of DITA XML and HTML/CSS, boosting documentation efficiency by 20%.
- Championed the implementation of AI-powered tools to automate manual tasks, resulting in a 15% increase in productivity, and a significant reduction in documentation time.
Technical Writer
TLE Technologies Pvt Ltd
Bengaluru
10.2018 - 04.2022
- Utilized Adobe RoboHelp to manage and organize help center with over 100 articles, improving content accessibility and user navigation by 25%.
- Authored and updated over 100 knowledge base articles and user guides in RoboHelp, reducing customer support inquiries by 20% through clear and effective documentation.
- Conducted troubleshooting for technical content issues, and collaborated with developers to implement fixes.
- Created detailed documentation and user guides to assist internal teams with content management tools and processes.
- Supported clients by suggesting and implementing practical solutions for content delivery and management needs.
- Assessed existing and upcoming content, with an emphasis on reusing documents and single sourcing.
- Developed comprehensive user manuals and documentation for software applications, ensuring clarity and ease of use.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures, and other related materials.
Education
Bachelor of Engineering - Aeronautical Engineering
Visvesvaraya Technological University
Belagavi07.2018
Skills
- Technical Writing
- Agile Methodology
- CMS Proficiency
- HTML/XML
- API documentation
- Knowledge Base Help Center Management
- Project Management
- Software Documentation
- Document Development Life Cycle (DDLC)
- Software Development Life Cycle (SDLC)
- Search engine optimization (SEO)
- Technical Documentation
- Content Curation
Certification
- Google Professional Machine Learning Engineer Certification
- Six Sigma: Certified Lean Six Sigma White Belt (Accredited)
- Deeply Practical Project Management (Earn 16 PDUS)
Accomplishments
- Consistently exceeded expectations with a 5-star rating twice in 2022 and 2023 from Cognizant Technology solutions.
- Best performer, 01/22, TLE Technologies Pvt Ltd, For handling complex work and before time delivery to the client.
- Team Award, 07/20, TLE Technologies Pvt Ltd, Instrumental in leading and managing multiple projects, successfully delivering high-quality results on time and within budget. Assisted in the supervision of an average of 10 team members, providing guidance and advice to ensure optimal performance. Proven track record of completing projects on schedule with a 99% accuracy rate.
- Spot Award, 11/19, TLE Technologies Pvt Ltd, Delivered exemplary customer service by ensuring highest value addition work to the customer, resulting in a spot award recognition.
Timeline
Senior Technical Writer, Team Lead
Cognizant Technology Solutions
05.2022 - Current
Technical Writer
TLE Technologies Pvt Ltd
10.2018 - 04.2022
Bachelor of Engineering - Aeronautical Engineering
Visvesvaraya Technological University
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