Shobhana Srinivasan
Senior Technical Writer
Bangalore,Karnataka
Summary
Senior Technical Writer with 8 years of experience in Technical Documentation currently looking to work in an interesting and challenging environment that enables growth in knowledge as well as skills. To be an asset to the organization, contributing to its profitability.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Senior Technical Writer
Pluralsight India Private Limited
04.2023 - Current
- Updated and revamped internal knowledge base documentation by conducting thorough research and assessment of existing documentation.
- Identified gaps and crafted a comprehensive document structure to meet team requirements.
- Enhancing documentation to cover the entire lead-to-cash business process.
- Led the initiative to publish the release notes for each production cycle.
- Designed process flows for technical topics to enhance end-user understanding.
- Developed mapping documents for centralized access to critical information.
- Drafted testing documentation for various automation testing scenarios.
- Achieved multiple Salesforce training modules to deepen my understanding of the Salesforce environment as part of my personal learning goals.
Senior Technical Writer
Conga Software Private Limited
07.2021 - 03.2023
- Created and developed user guides, administrator guides, API guides, release notes, and training materials.
- Handled the documentation for a product independently, starting with the creation of a document plan and publishing the document set.
- Collaborated with Project Managers, Quality Analysts, and Developers on a regular basis to understand new features and stay aligned with the release cycle
- Worked with the Technical Support team closely to investigate documentation requirements for various projects based on direct customer feedback.
- Restructured documents for products based on direct customer feedback.
- Worked on enhancing the User Experience by providing meaningful and intuitive Error Messages for the UI.
- Reviewed documents technically and ensured testing of the features in the pre-production environment.
- Incorporated editorial comments from Senior Editors to ensure all documents adhere to the required standards.
Senior Technical Writer
Six Dee Telecom Solutions India Private Ltd
10.2015 - 03.2018
- Created and developed user manuals, user guides, installation and upgrade guides, migration guides, reference guides, online help files, and training materials.
- Coordinated with cross-functional teams to suggest test cases and other User Interface changes.
- Enhanced the content visually by adding infographics and icons for scenario-based documentation.
- Restructured documents for products based on direct customer feedback.
- Worked with the development team and training team to create training presentations.
- Conducted knowledge-sharing and training sessions for new recruits and peers on varied subjects related to products and tools.
- Reviewed documents technically and editorially to ensure all documents adhere to the required standards.
Technical Writer
Cognizant Technology Solutions India Private Ltd
09.2014 - 06.2015
- Worked on technical specification documents for a variety of BFSI management products.
- Modernized old documents to fulfill the latest standards.
- Migrated content from Microsoft Word to SharePoint Wiki page.
- Created User guides for mainframe applications and GUI
- Incorporated editorial comments and ensured quality and consistency in the language style by adhering to existing documentation guidelines.
Technical Writer
Citec Engineering India Private Ltd
06.2013 - 09.2014
- Compiled station manuals, and database management
- Coordinated with team members and other cross-functional teams in multiple locations to produce documents of quality data within the stipulated time
- Managed documents using an Integrated Database Management System
- Edited manuals and user guides.
Technical Writer
Cypress Semiconductor
05.2011 - 03.2012
- Worked on user guides, manuals, application notes, and data sheets.
- Edited and proofread documents such as application notes, white papers, and data sheets
- Ensured accuracy, clarity, language, consistency, and overall quality of the document.
Education
Master of Science in Science & Technology Communication - Digital Communications And Media
Anna University (College of Engineering, Guindy)
Chennai 06.2009 - 03.2011
Bachelor of Computer Applications (BCA) - Computer And Information Sciences
Dr M.G.R Janaki College of Arts And Science For Women Chennai
Chennai 06.2006 - 03.2009
Skills
Technical Writing
Technical Skills
- Authoring Tools : Microsoft Word, Microsoft SharePoint, Confluence, Adobe FrameMaker 9.0, Madcap Flare 10
- Version Control Tools : GitHub, Visual Studio Code
- API Tools : Swagger Editor. I worked on REST APIs using open API Specification formats YAML and JASON.
- Authoring Standards : MSTP, DITA
- Presentation Tools : Microsoft PowerPoint
- Image Editor : Procreate, Adobe Illustrator (Basic), Adobe InDesign (Basic).
- Diagramming Tools : Microsoft Visio, Luidchart
- Domain Knowledge: Salesforce (Lead to cash process flow), CPQ (Configure Price Quote), Contract Lifecycle Management,
Telecom, Semiconductor, Marketing, and PR. - Methodology : SDLC, DDLC
Certification
Salesforce Certified Associate
Other Skills - User Experience Designer
I attended a User Experience course for two months with UX Mint, Chennai.
- Aware of the key UX processes: finding the problem statement, user research, defining the idea, prototyping, and user testing.
- Also, have knowledge of user psychology and the Gestalt principles used in UX design.
- Have experience conducting surveys and user interviews, working on user personas, and understanding customer requirements.
- Worked on two projects: a blood donation app and delivery executive challenges.
Timeline
Salesforce Certified Associate
04-2024
Senior Technical Writer
Pluralsight India Private Limited
04.2023 - Current
201 CPQ Product Administration, Level 1
01-2023
Senior Technical Writer
Conga Software Private Limited
07.2021 - 03.2023
Senior Technical Writer
Six Dee Telecom Solutions India Private Ltd
10.2015 - 03.2018
Technical Writer
Cognizant Technology Solutions India Private Ltd
09.2014 - 06.2015
Technical Writer
Citec Engineering India Private Ltd
06.2013 - 09.2014
Technical Writer
Cypress Semiconductor
05.2011 - 03.2012
Master of Science in Science & Technology Communication - Digital Communications And Media
Anna University (College of Engineering, Guindy)
06.2009 - 03.2011
Bachelor of Computer Applications (BCA) - Computer And Information Sciences
Dr M.G.R Janaki College of Arts And Science For Women Chennai
06.2006 - 03.2009
Similar Profiles
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
DEBAJIT HAZARIKADEBAJIT HAZARIKA
SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)
JAMUNA TRIPURAJAMUNA TRIPURA
Software Engineer at TOSAL INDIA PRIVATE LIMITED at VALEO INDIA PRIVATE LIMITEDSoftware Engineer at TOSAL INDIA PRIVATE LIMITED at VALEO INDIA PRIVATE LIMITED