MS OFFICE
Hi, I’m
MD EHSAN
Operations and Sales Management Professional
KOLKATA
Summary
Dynamic and results-driven professional with a strong background in operations management, sales leadership, and event production. Offering over 10 years of experience across diverse sectors, including corporate events, insurance, retail, and IT. Proven track record of driving team performance and quality standards, with international experience and expertise in industrial safety and computer literacy.
Overview
14
years of professional experience
6
years of post-secondary education
1
Language
2
Certificates
Work History
Kodecore IT SolutionsKOLKATA
Sales Head & Quality Head
6 2022 - 08.2024
Job overview
- Led sales and quality assurance teams, overseeing client acquisition and service quality standards for improved client retention.
- Developed quality management frameworks and streamlined client service protocols, resulting in a 15% increase in overall customer satisfaction.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
Bharat Export PackerKOLKATA
Operations Head
03.2017 - 12.2021
Job overview
- Directed daily operations and logistics, leading a team to ensure efficient packing and export processes.
- Achieved a 20% reduction in operational delays by optimizing workflows and implementing performance metrics.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
Hyper PandaAL KHOBAR
Section Supervisor (HBA)
01.2016 - 01.2017
Job overview
- Managed HBA section, overseeing inventory control, and customer service standards.
- Trained and supervised staff, contributing to a 10% increase in section sales through enhanced product placements and customer engagement.
- Facilitated the adoption of new technologies, improving efficiency throughout the section''s processes.
- Optimized resource allocation, efficiently managing personnel and equipment to meet section goals.
WINSOME DESIREKOLKATA
Event Production Manager & Manpower Provider
03.2012 - 12.2016
Job overview
- Coordinated corporate event logistics and managed manpower allocation, ensuring seamless event production.
- Fostered client relationships and delivered high-quality event support, enhancing repeat business by 25%.
- Successfully managed tight deadlines while maintaining attention to detail throughout all stages of event planning.
TATA AIAKOLKATA
Insurance Sector Professional
06.2010 - 12.2011
Job overview
- Licensed professional responsible for policy sales and customer consultations.
- Achieved a personal sales growth of 15%, by providing tailored insurance solutions to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
CALCUTTA UNIVERSITYKolkata, India
Bachelor of Commerce (B.Com) from FINANCIAL ACCOUNTING AND MARKETING
03.2011 - 06.2014
MD JAN HIGHER SECONDARY SCHOOLKOLKATA
High School Diploma
03.2008 - 06.2010
Skills
Management & Leadership: Team leadership, operations optimization, and staff training
Software
Customer Relationship Management
Inventory Management Systems
Communication & Collaboration Tools
Timeline
Operations Head
Bharat Export Packer
03.2017 - 12.2021
Section Supervisor (HBA)
Hyper Panda
01.2016 - 01.2017
Event Production Manager & Manpower Provider
WINSOME DESIRE
03.2012 - 12.2016
CALCUTTA UNIVERSITY
Bachelor of Commerce (B.Com) from FINANCIAL ACCOUNTING AND MARKETING
03.2011 - 06.2014
Insurance Sector Professional
TATA AIA
06.2010 - 12.2011
MD JAN HIGHER SECONDARY SCHOOL
High School Diploma
03.2008 - 06.2010
Sales Head & Quality Head
Kodecore IT Solutions
6 2022 - 08.2024
Certification
Computer Literacy Program Certification – Microsoft & IBM
Languages
Bengali
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Intermediate (B1)
Interests
Traveling & Cultural Exploration
Outdoor Activities
EXPLORE
I have a passion for exploring the world, which has led me to experience a range of diverse cultures, landscapes, and perspectives. Through my travels, I’ve gained a deeper understanding of different customs, built meaningful connections with people from all walks of life, and developed a strong adaptability in new environments. Exploring has not only broadened my horizons but has also taught me the value of continuous learning and resilience, qualities I bring into my professional life.
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