MD HASNAIN ANSARI

• Check-in and Boarding:

Assisting passengers with check-in procedures, verifying travel documents, issuing boarding passes, and ensuring a smooth boarding process.

• Baggage Handling:

Addressing luggage issues, including weighing baggage, collecting excess baggage fees, and assisting with baggage reclaim.

• Passenger Assistance:

Providing assistance to passengers with special needs, including unaccompanied children, and elderly or disabled individuals.

• Inquiry Handling:

Responding to passenger inquiries about flights, reservations, and other airline-related topics.

• Problem Resolution:

Addressing and resolving passenger concerns, such as flight delays, cancellations, or lost luggage.

• Ticketing and Rebooking:

Providing ticketing services, including booking, rebooking, and reissuing tickets.

• Documentation Verification:

Checking passenger documents for validity and applicability before processing.

• Safety and Security:

Following strict safety and security procedures to ensure the safety of passengers and airport personnel.

• Maintaining Records:

Updating computer records and using equipment like scanners to maintain accurate information about passengers and flights.

• Additional Duties:

Undertaking additional duties as assigned, such as making announcements on the public address system or assisting with other airport operations.

• Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
• Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
• Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
• Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
• Assisted team members in improving workflow efficiency by sharing best practices.
• Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
• Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
• Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations
• Coordinate with airport staff to manage baggage services, tickets, and boarding procedures while ensuring compliance with safety regulations
• Provided exceptional support for various departments, ensuring smooth daily operations.
• Developed feedback system that captured customer opinions, leading to service improvements.