Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Technical brief
Timeline
Generic
Md. Javed Siddiqui

Md. Javed Siddiqui

Bengaluru

Summary

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Windows & Linux server operations and resilient nature focused on finding root causes and making permanent improvements. Offering more than 8 good years (still counting) of experience working in high-pressure environments to address customer concerns and questions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Support Engineer

Microsoft
Bengaluru
09.2022 - Current
  • Resolved complex problems encountered by end users related to Windows server operations.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Maintained positive working relationship with fellow staff and management.
  • Ensured compliance with security policies through patching of vulnerable systems in a timely manner.
  • Provided training for junior support engineers on best practices for troubleshooting common issues.
  • Performed Technical support functions for various users across different departments like Active Directory & Azure Active DIrectory.
  • Managed multiple projects simultaneously while providing excellent customer service.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Performed software installations and upgrades to operating systems and key applications in windows server administration.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.

Technical Support Engineer

VMware
Bengaluru
01.2022 - 05.2022
  • Supported virtualization technologies such as VMware ESX and ESXi Server or Microsoft Hyper-V.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Liaised with software engineering teams to resolve advanced customer issues.
  • Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.

Technical Specialist

Mindtree Ltd
Hyderabad
03.2020 - 01.2022
  • Assisted global Microsoft customers across globe in Exchange server administration.
  • Exchange server patching & update troubleshooting operations.
  • Active directory related issues troubleshooting like FSMO roles, Replication, Disaster recovery etc.
  • Assistance in windows server administration.

Operations Lead

Convergys
Pune
01.2019 - 03.2020
  • Assistance provided for windows server different versions for global Microsoft customers (Windows server 2010, 2012,2016)

  • Performing root cause analysis of any problems encountered in operations.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.

Sr. Associate

Tech Mahindra
Pune
06.2016 - 01.2019
  • Worked for Hutchitson 3 client in telecom domain
  • Assisting customers via calls & chat for the account locked out issues
  • Creating technical tickets for the customers as per the issue description
  • Helping customers to get the ticket assigned & worked till resolution.

Associate

Wipro
Pune
03.2015 - 05.2016
  • Worked for British Telecom clients
  • Assisting customer over call for the new BT connections
  • Checking up the regular progress & working status with the service engineers
  • Helping customer over calls & chat support for their issues related to BT products & services

Education

Bachelor of Computer Applications - Computer Applications

Jaipur National University
Distance Learning
07-2014

Skills

  • Application Installations
  • User Support
  • Technical Documentation
  • System Configuration
  • Troubleshooting Skills
  • Troubleshooting and Diagnostics
  • Technical Support
  • Cloud Management
  • MCSE Certification
  • Amazon Web Services
  • Permissions and Access Control
  • Linux administration
  • System Maintenance
  • User Account Management
  • Server Management
  • Team Collaboration
  • Technical Troubleshooting
  • System Upgrades

Affiliations

  • Rhythm Guitarist participated in Talent acquisition programme
  • National participants in the sports like Badminton & Table-Tennis
  • Group leaders for official outing activities

Accomplishments

WiproHutchitsonMahindraConvergys
  • Achieved Best Team Player Award for the month Mar & April in Microsoft, 2023
  • Achieved Best Performer Award for the month Dec in Mindtree, 2021.
  • Achieved Best Performer Award twice for the months Oct & Nov in Mindtree, 2020.
  • Achieved CNX Got TalenConcentrixward in October 2019, Concentrix.
  • Achieved Best Performer Award twice for the months May &ConvergysConvergys, 2019.
  • Achieved Bravo Award for Quick learning and Consistent performance FY: 2016-17.
  • Achieved Superstar Award for Music performance FY: 2017-18.
    • WiproWOW call contest winner in Wipro FY: 2015-16.

Certification

  • Microsoft Certified Professional
  • MCSA
  • MCSE

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1

Technical brief

Experienced Consultant with a demonstrated history of working in the Enterprise level.

Timeline

Sr. Support Engineer

Microsoft
09.2022 - Current

Technical Support Engineer

VMware
01.2022 - 05.2022

Technical Specialist

Mindtree Ltd
03.2020 - 01.2022

Operations Lead

Convergys
01.2019 - 03.2020

Sr. Associate

Tech Mahindra
06.2016 - 01.2019

Associate

Wipro
03.2015 - 05.2016

Bachelor of Computer Applications - Computer Applications

Jaipur National University

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Md. Javed Siddiqui