Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meena Parveen

Lucknow

Summary

As a dedicated and proactive Team leader and quality analyst with experience in telemarketing and customer support. Proven track record of developing high-performing teams, improving customer satisfaction, and driving operational efficiency. Skilled in objection handling, conflict resolution, and process improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Analyst

Samadhan Group
02.2025 - Current
  • Mentoring a team of sales representatives.
  • Provide constructive feedback to sales representatives on their performance, highlighting strengths and areas for development
  • Developing and implementing sales strategies.
  • Managing sales processes and operations.
  • Analyzed quality and performance data to support operational decision-making.

MIS and Administrative Assistance

Routeget Technologies
01.2024 - 07.2024
  • Assisting in procurement processes and documentation.
  • Maintaining and updating management information systems for the Logistics Department.

Team Leader

Wewin pvt limited
09.2022 - 01.2024
  • Monitoring sales performance, analyzing data, and providing feedback and coaching to improve individual and team results.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment..

Quality Analyst

Wewin Limited
01.2018 - 08.2022
  • Regular feedback coaching and calls listening sessions are conducted.
  • Responsible for the improvement of the quality score of the process for external and internal quality scores.
  • Ensuring that services meet established quality standards and client expectations.
  • Conducted sessions for B.Q. Associates.

Team Leader

Smartech BPO
09.2016 - 12.2017
  • Built strong relationships with customers through positive attitude and attentive response.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Customer Relationship Executive

Smartech BPO , Promotion
06.2015 - 08.2016
  • Record details of interactions and steps taken to resolve issues, and follow up with customers to ensure satisfaction.
  • Maintain clear and consistent communication with customers throughout the escalation process, providing updates on status.

Education

MBA - Human Resource & Marketting

Motilal Rastogi School of Management
06.2012

BA - English & Politcal Science

Shia PG College
06.2009

Inter - English, Economic, Civics, Urdu, Hindi

Sunni Inter College
06.2006

High School - Science

Sunni Inter College
06.2004

Skills

  • Team management and development
  • Objection handling and conflict resolution
  • Process improvement and operational efficiency
  • Problem Solving
  • Data Analysis

Certification

Six Sigma Green Belt

Timeline

Quality Analyst

Samadhan Group
02.2025 - Current

MIS and Administrative Assistance

Routeget Technologies
01.2024 - 07.2024

Team Leader

Wewin pvt limited
09.2022 - 01.2024

Quality Analyst

Wewin Limited
01.2018 - 08.2022

Team Leader

Smartech BPO
09.2016 - 12.2017

Customer Relationship Executive

Smartech BPO , Promotion
06.2015 - 08.2016

BA - English & Politcal Science

Shia PG College

High School - Science

Sunni Inter College

MBA - Human Resource & Marketting

Motilal Rastogi School of Management

Inter - English, Economic, Civics, Urdu, Hindi

Sunni Inter College

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