Meenakshi Singh

PROJECT :- VIL Payout May-2020 to Till date

• Providing Payout Support to business for on time execution.
• Addressed technical issues and guided end users through resolution.
• Addressing technical issues in creating schemes ,uploading MPP,uploading coverage file and other technical issues in executing schemes through Scheme Studio tool.
• Creating and updating Custom Aggregates as required by business.
• Participated with clients in discussion meetings.
• Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
• Communicating technical resolutions over ticket and mail.
• Provided report support to business for on time scheme creation.

Project- VIL Payout -2018-2019

Project :- Airtel Selfcare May '15 to March '17

Identify the critical issues of LIVE Systems by preparing/managing reports of the incidents.

Performing IOC (IBM operational changes) activities at Server.

Handling and reviewing end to end airtel self-care for Prepaid and Postpaid Customers.

Documenting the incidents timely involved with concern team for appropriate fix.

Preparing various Reports on usage, availability and performance metric.

SLA Management - Managing resolution and categorization of tickets for meeting client SLA.

Provide interpretation and consultation to staff and project teams on regulations, guidelines, Compliance status, and policies and procedures

Monitoring application services and logs.

Resolving Ticket (In.cident/SR) for meeting client SLA.

Coordinate with other team DB2, UNIX, Lotus, NDS, CRM, NMS and Windows Team.

Creating user and providing rights as per Business need.

Providing daily report related to Circle performance and Top Management.