Meet Bhatti
Branch Manager | Customer Service & Data Operations Specialist
Ahmedabad
Summary
Experienced Branch Manager and Customer Service Specialist with strong skills in managing teams, handling customer inquiries, and performing data research and backend operations. Proven ability to improve processes, ensure data accuracy, and deliver high-quality service in fast-paced environments. Good at problem-solving, planning, and working with teams to achieve business goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Branch Manager
Universal Travel Planners
04.2025 - Current
- Manage overall branch operations, including sales, customer service, and team performance.
- Supervise and mentor staff to achieve business targets, and maintain high customer satisfaction.
- Coordinate travel packages, bookings, and custom travel solutions for clients.
- Handle customer inquiries, resolve issues, and provide expert travel advice.
- Ensure compliance with company policies and quality standards.
- Monitor and analyze branch performance metrics, and implement improvements.
- Build and maintain strong relationships with customers and travel service providers.
Customer Support Representative
Hitech Digital Solutions
04.2023 - 04.2025
- Work as stated in Process Associate.
- Trained and supervised team members, monitoring performance and ensuring following to process standards.
Process Associate
Hitech Digital Solutions
04.2021 - 04.2023
- Performed data research, data entry, and backend system operations for a US-based subscription service with high accuracy.
- Conducted quality checks to ensure data integrity and reduce processing errors.
- Collaborated with internal teams to improve workflows and meet project deadlines in a fast-paced environment.
Senior Web Researcher
YLocation India LLP
10.2019 - 02.2021
- As a Senior Web Researcher, my responsibility is to ensure the work of 7 employees and reviewing their tasks daily, and completing all tasks as quickly as possible.
Web Researcher
YLocation India LLP
10.2018 - 09.2019
- Collected and organized property data for Florida’s subscription-based service.
- Researched online sources to find accurate information about sold and leased properties.
- Entered property details into the system to help customers easily access information.
- Ensured data accuracy and timely completion of tasks.
Non-Voice BPO
Transcend
04.2017 - 12.2017
- I was selling Walmart, Target, and Walgreens gift cards in the United States using a non-voice software system.
Data Entry Manager
My Vision Eye Care
10.2014 - 02.2017
- Data entry and data collection.
- Cashier duties and handling transactions.
- Preparing mediclaim papers and documentation.
Education
Bachelor of Commerce -
Neeldeep Commerce College
H.S.C. -
Nalanda Vidyalaya
Skills
Branch Management & Team Leadership
Timeline
Branch Manager
Universal Travel Planners
04.2025 - Current
Customer Support Representative
Hitech Digital Solutions
04.2023 - 04.2025
Process Associate
Hitech Digital Solutions
04.2021 - 04.2023
Senior Web Researcher
YLocation India LLP
10.2019 - 02.2021
Web Researcher
YLocation India LLP
10.2018 - 09.2019
Non-Voice BPO
Transcend
04.2017 - 12.2017
Data Entry Manager
My Vision Eye Care
10.2014 - 02.2017
H.S.C. -
Nalanda Vidyalaya
Bachelor of Commerce -
Neeldeep Commerce College