Learning more efficient ways of getting work done
Meet Malam
Senior Analyst Collections (Accounts Receivables)
Pune,Maharashtra
Summary
Thorough Senior Analyst with over 4 years background in Collections (Accounts receivables). Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Analyst - Collections (Accounts Receivable)
CrowdStrike
Pune
12.2019 - Current
- Conducted regular account reviews on over 60 customers each month to ensure timely follow-up on past-due invoices and monitor client payment behavior.
- Collected more than 95% of the portfolio of $60 to 80 Million each month by building strong relationships with clients, leading to improved payment compliance and customer satisfaction.
- Maintained 60+ at < 1% of the portfolio and 90+ at 0% by acting as a liaison between the collections team, sales representatives, and management to resolve any discrepancies or disputes related to invoicing or payments.
- Made sure remit advices are on time to help applying payments easier.
- Negotiated settlements on complex or disputed cases, achieving favorable outcomes for both parties involved.
- Continuously sought opportunities for professional development and industry knowledge in order to remain current on best practices and emerging trends in collections field.
ICB Process Expert
Maersk Global Service Centre
04.2018 - 10.2019
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
- Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
- Implemented continuous improvement initiatives, resulting in reduced cycle times and improved quality metrics.
- Optimized operations, analyzed bottlenecks, and identified areas for improvement.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
Accounts Receivable Coordinator
UPS
09.2014 - 03.2017
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced manual data entry errors by implementing a robust system for importing transaction information from external sources.
- Daily Cash application of different type of payments (Bank, cheques, Credit cards)
- followed up with the customer (via phone, e-mail & letter) for unallocated cash, open credits & other customer queries
- Prepared daily weekly and monthly reports
- Exchanged information and cooperation with different departments like GL, Accounts Payable, collection & billing
- worked for supply chain solutions for 8 European countries
- Received Appreciation for Accountability and Dependability.
- Received Horizon Award twice.
- Received Spark of Brilliance
Education
MBA - Finance
Bharati Vidyapeeth University
Pune 07.2012 - 07.2014
BBA - Finance
Dayanda Sagar Institution
Bengaluru 05.2009 - 04.2012
Skills
Performance monitoring
Client Relationship Management
Tableau Software
Data Analysis
Problem-solving aptitude
Excellent Communication
Analytical Skills
Forecasting ability
Data Research and Validation
Account Reconciliation
Tech-Savvy
Accomplishments
- Achieved Goals like 95% collections, 60+ less than 1%, 90+ to be zero each Quarter with accuracy and efficiency.
- Collaborated with team of Dealdesk Sales & Billing in the development of faster and correct billings for client.
- Providing training to new team members and effectively resolving their issues.
- Resolved disputes efficiently within given time frame for managing & resolving Disputes
Interests
Exploring new places, Go-carting,Movies
Early morning drive to watch a Sunset on a mountain or beach, racing friends on a carting course, watching movie in a hall with friends and family
Timeline
Senior Analyst - Collections (Accounts Receivable)
CrowdStrike
12.2019 - Current
ICB Process Expert
Maersk Global Service Centre
04.2018 - 10.2019
Accounts Receivable Coordinator
UPS
09.2014 - 03.2017
MBA - Finance
Bharati Vidyapeeth University
07.2012 - 07.2014
BBA - Finance
Dayanda Sagar Institution
05.2009 - 04.2012