Megha Mulchandani
Indore
Overview
3
3
years of professional experience
Work History
Relationship Manager
ICICI BANK
12.2022 - 12.2023
- Managed a portfolio of key accounts, achieving increased customer satisfaction
- Developed and implemented strategic plans tailored to individual client needs, resulting in improved customer retention rates
- Collaborated with cross-functional teams to enhance product offerings, contributing to increased new business acquisitions
- Led quarterly review meetings with clients to ensure alignment of goals and services, enhancing client satisfaction
- Utilized CRM software to track and analyze client interactions and sales, improving reporting efficiency.
Cluster Manager
Axis Securities Ltd
10.2021 - 08.2022
- Managed cluster sales operations at Axis Securities Ltd, showcasing expertise in sales management within the banking sector
- Conducted regular visits to assigned cluster branches, providing training, support, and engagement to drive channel acquisition numbers
- Collaborated closely with cluster heads, branch heads, and channel employees to devise strategies aimed at enhancing sales performance
- Successfully implemented initiatives to encourage regular R&R drives, resulting in increased sales figures
- Ensured branch resources remained proactive in achieving their sales targets through effective coordination and supervision
- Handled escalation calls related to service issues and failures, prioritizing customer satisfaction as a top priority
- Managed documentation and oversaw customer KYC updating processes for account reactivation, highlighting proficiency in administrative tasks and compliance management.
Business Development Executive
Shrinkcom Software Pvt. Ltd
02.2021 - 04.2021
- Developed a deep understanding of client needs and offered tailored solutions and support to address their requirements
- Proficiently handled potential client inquiries and follow-up calls, demonstrating strong communication and customer service skills
- Responded promptly to client requests for proposals, contributing to the organization's sales and growth efforts by facilitating new customer acquisition
- Proactively built contacts with potential clients to create new business opportunities, leveraging product and service knowledge to effectively showcase offerings and generate interest.
Education
Masters of Business Administration in HR & Marketing -
Acropolis Institute of Technology & Research
Bachelor of Commerce in Marketing -
MKHS Gujarati Girls College
Skills
- Effective communication
- Efficient Management
- Assertive Approach
- MS Office Suite
- Teamwork
- Leadership
- Decision-making
- CRM Software
- Problem-solving
Certificationsandcommunityinvolvement
- Certified in Office Automation.
- Actively participated in social and cultural activities during my academic years and Volunteered in college events
- Regularly attended industry-related workshops and seminars to stay updated on latest trends and technologies.
Timeline
Relationship Manager
ICICI BANK
12.2022 - 12.2023
Cluster Manager
Axis Securities Ltd
10.2021 - 08.2022
Business Development Executive
Shrinkcom Software Pvt. Ltd
02.2021 - 04.2021
Masters of Business Administration in HR & Marketing -
Acropolis Institute of Technology & Research
Bachelor of Commerce in Marketing -
MKHS Gujarati Girls College
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