Swagat Ranjan Mohanty
Bhubaneswar
Summary
Experienced in relationship management with a focus on client engagement and satisfaction. Conducted regular meetings to assess client progress and identify growth opportunities, while also addressing concerns effectively. Collaborated with cross-functional teams to develop strategies that enhanced customer engagement, leveraging data analysis and market research to identify potential new clients. Maintained comprehensive records of client interactions within the CRM system, ensuring accurate tracking of customer feedback and service improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI Bank Limited
Bhubaneswar
06.2022 - Current
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Analyzed market trends and identified potential new customers through research activities.
- Maintained accurate records of all client interactions within the company's CRM system.
Education
Bachelor of Technology - Computer Science And Engineering
Raajdhani Engineering College,Bhubaneswar
Bhubaneswar 10-2021
Associate of Arts - PCMCS
S.V.M. Junior College,Jagatsinghapur
Jagatsinghapur 03-2017
10th -
Panchayat Raj High School,Chandpur
Jagatsinghapur 03-2015
Skills
- Customer relationship management
- CRM software
- Data analysis
- Market research
- Client engagement
- Account management
- Customer feedback
- Effective communication
- Problem solving
- Cross-functional collaboration
- Strategic planning
- Time management
- Active listening
- Negotiation skills
- Conflict resolution
- Schedule management
- Team leadership
- Sales expertise
- Customer relationships
- Wealth management portfolios
- Banking
- Investment and wealth planning
- Sales data analysis
- Effective customer communication
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Certification
AMFI certification
Accomplishments
Best employee of the quarter in FY 2022-20 Q1 and Q3 and FY 2023-24 Q2 ,Q3 and Q4
Timeline
Relationship Manager
ICICI Bank Limited
06.2022 - Current
Bachelor of Technology - Computer Science And Engineering
Raajdhani Engineering College,Bhubaneswar
Associate of Arts - PCMCS
S.V.M. Junior College,Jagatsinghapur
10th -
Panchayat Raj High School,Chandpur