MEGHA KALYAN VADLAMUDI
Ongole
Summary
Dynamic Process Specialist with a proven track record at Infosys BPM, excelling in technical support and issue resolution. Expert in operating system installation and network troubleshooting, I leverage critical thinking and customer service skills to enhance user satisfaction and streamline processes. Committed to delivering effective solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Process Specialist
Infosys BPM
05.2022 - Current
Project: Waters Pvt Ltd
- Reviewed customer requirements to ensure accuracy of product specifications.
- Resolved complex issues related to process development and implementation.
- Troubleshoot client inquiries related to software and hardware issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Technical Support Executive
TATA Consultancy Services
08.2020 - 05.2022
Projects: KPMG & The Adecco Group.
- Creating & Handling tickets
- Helps users resolve issues with computer Hardware, Software and access related issues
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
Desktop Support Engineer
Wipro
03.2020 - 05.2020
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
Education
M.Tech - Computer Science Engineering
QIS College of Engineering And Technology
11-2024
B.Tech - Computer Science Engineering
QIS College of Engineering And Technology
05-2019
Intermediate -
NRI Junior College
05-2014
Secondary Education -
QIS HIGH SCHOOL
03-2012
Skills
- Technical support
- Network troubleshooting
- Operating system installation
- Customer service
- Process development
- Ticket management
- Remote desktop support
- Issue resolution
- Software troubleshooting
- Backup and recovery
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Affiliations
- Table tennis
- Painting
- Snooker
Timeline
Process Specialist
Infosys BPM
05.2022 - Current
Technical Support Executive
TATA Consultancy Services
08.2020 - 05.2022
Desktop Support Engineer
Wipro
03.2020 - 05.2020
M.Tech - Computer Science Engineering
QIS College of Engineering And Technology
B.Tech - Computer Science Engineering
QIS College of Engineering And Technology
Intermediate -
NRI Junior College
Secondary Education -
QIS HIGH SCHOOL
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