Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
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Meghana Karne

Hyderabad

Summary

Dynamic leader with proven expertise in team management and business development, honed at Randstad and Accenture. Excelled in enhancing sales performance and customer service through strategic initiatives, achieving significant process improvements. Skilled in MS Excel and fostering team cohesion, adept at driving growth and operational efficiency. Results-driven Sales Team Lead known for high productivity and efficient task completion. Specialize in strategic planning, customer relationship management, and sales forecasting. Excel in communication, leadership, and problem-solving to drive team success and achieve goals.

Overview

6
6
years of professional experience

Work History

Google Client Sales Team Lead

Randstad
Hyderabad
01.2023 - Current
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.
  • Analyzed customer data to identify opportunities for new business growth.
  • Developed and implemented strategies to improve sales team performance.
  • Established quotas for individual team members and tracked their progress toward meeting those goals.
  • Monitored the progress of sales campaigns and adjusted plans as needed.
  • Developed detailed reports outlining performance metrics and trends in order to measure effectiveness of sales activities.
  • Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
  • Assisted customers with product selection based on their needs, budget, and preferences.
  • Created training programs for new employees that focused on developing selling skills.

Team Lead Google Store Customer Service

Accenture
Hyderabad
05.2022 - 01.2023
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.

Senior Process Executive

Cognizant Technology Solutions
Hyderabad
05.2019 - 02.2022
  • Responsible to check various attributes on Google Maps and fix listings accordingly
  • Reviewing the content for Business on Google Maps is part of my job
  • My key role involves identifying and analyzing key issues based on thorough research and improving process and developing efficient business strategies in line with market developments and trends
  • Developed and implemented process improvements to ensure efficient workflow.
  • Analyzed customer feedback and generated reports for management review.
  • Conducted process assessments to identify areas of improvement in business operations.
  • Provided guidance on process optimization initiatives to maximize efficiency.
  • Managed the development, testing, and implementation of new processes.

Education

Graduation - B.Com

Indra PriyaDarshini Degree College for Women
01.2017

Intermediate - MEC

CMS Junior College
01.2015

Matriculation - SSC

St.Pius X Girls High School
01.2012

Skills

  • MS Office
  • Internet surfing
  • MS Excel
  • Team management
  • Team building
  • Lead generation
  • Business development

Hobbies and Interests

  • Listening songs
  • Playing badminton
  • Dancing

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Telugu

Personal Information

  • Father's Name: K.Ajay
  • Date of Birth: 06/01/97
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Timeline

Google Client Sales Team Lead

Randstad
01.2023 - Current

Team Lead Google Store Customer Service

Accenture
05.2022 - 01.2023

Senior Process Executive

Cognizant Technology Solutions
05.2019 - 02.2022

Graduation - B.Com

Indra PriyaDarshini Degree College for Women

Intermediate - MEC

CMS Junior College

Matriculation - SSC

St.Pius X Girls High School

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Meghana Karne