Meghana M
Bengaluru
Summary
Operations and Program Management professional with 7+ years of experience across ecommerce operations, AI data collection programs, process optimization, and stakeholder management. Proven track record of leading large-scale operational initiatives for global clients including Google and Apple Maps, driving quality, compliance, operational excellence, and scalable delivery frameworks. Experienced in cross-functional leadership, escalation management, workflow automation, and process improvement within high-volume environments.
Overview
7
7
years of professional experience
Work History
India Operations Manager
Uber AI Solutions
Bengaluru
11.2025 - Current
- Lead program management and operations for large-scale AI and geospatial data collection initiatives supporting global clients including Google (Gemini AI) and Apple Maps.
- Own end-to-end program execution, including planning, stakeholder alignment, delivery governance, risk management, and operational scalability.
- Managed Google Gemini Notes dataset collection programs, driving execution across quality, compliance, workflow efficiency, and delivery timelines.
- Drive Apple Maps POI data collection programs, overseeing operational strategy, quality metrics, process governance, SLA adherence, and operational accuracy of 95%.
- Analyzed operational and quality data to identify process gaps and provide actionable insights to engineering teams for enhancing the Apple Maps data collection application.
- Led cross-functional collaboration across operations, quality, and engineering teams to improve program efficiency and execution outcomes.
- Designed and implemented SOPs, audit frameworks, and quality control mechanisms to improve operational consistency and reduce rework.
- Spearheaded process improvement initiatives focused on workflow optimization, operational excellence, and scalable program delivery.
Credit Operations Program Manager
Amazon
Bengaluru
12.2023 - 10.2025
- Led program management and operations for high-priority seller escalation and credit resolution workflows for Amazon.in marketplace.
- Owned seller experience and operational consistency program, meeting program goals and reducing reopen rates by 25% year-over-year.
- Drove initiatives to reduce seller-controllable defects and ensure accurate seller reimbursements, minimizing incorrect payouts.
- Managed a team of 8 associates, achieving 95% SLA adherence and 97% operational accuracy in a high-volume environment.
- Improved resolution quality and operational performance through SOP enhancements and automation opportunities.
- Reduced abuse-related MOs through process improvements, operational controls, and enhanced investigation quality.
- Partnered with Account Management, Sales, and Tech teams to resolve operational gaps and improve workflow efficiency.
Investigation Specialist
Amazon
Bengaluru
01.2021 - 11.2023
- Investigated seller claims and fulfillment-related abuse patterns across multiple operational networks to identify root causes and prevent recurrence.
- Conducted investigations into seller claims and fulfillment-related abuse patterns across multiple operational networks.
- Developed audit mechanisms and process controls that identified workflow gaps, enhancing quality assurance and operational reliability.
- Collaborated with cross-functional teams to implement operational improvements that enhanced customer and seller experience.
Selling Partner Support Associate
Amazon
Bengaluru
03.2019 - 01.2021
- Supported EU and North America sellers in order management, catalog operations, inventory, payments, and fulfillment, ensuring smooth operations.
- Assisted sellers in resolving complex account-related concerns, enhancing their operational performance.
- Achieved strong performance metrics in quality, productivity, and first-contact resolution, contributing to overall service excellence.
Education
Bachelor of Engineering (B.E.) - Information Science & Engineering
Sai Vidya Institute of Technology
Bengaluru01-2018
Skills
- Program Management
- Operations Management
- Process Improvement
- Stakeholder Management
- Quality assurance
- Cross-Functional Leadership
- Data Analysis
- Workflow Optimization
- Operational Excellence
- Team Leadership
- Escalation Management
- Data Management
- SOP Development
Timeline
India Operations Manager
Uber AI Solutions
11.2025 - Current
Credit Operations Program Manager
Amazon
12.2023 - 10.2025
Investigation Specialist
Amazon
01.2021 - 11.2023
Selling Partner Support Associate
Amazon
03.2019 - 01.2021
Bachelor of Engineering (B.E.) - Information Science & Engineering
Sai Vidya Institute of Technology