VIVEK VERMA

Program Manager

Summary

Part of COF Search India team . Worked on 2 major programs Education and Lifecyle.

Experience

Google (June 2022 - Present)

Delve Program:

• Established program management standards, project planning, and sprint rhythms, resulting in a significant increase in team velocity.
• Led cross-functional collaboration across 11 teams, bridging gaps between engineering and product management.
• Defined and implemented the first cross-PA launch process for Discover and Search Journey's & I&G.
• Delve MVP achieved 11M DAU and 100M MAU, contributing to a +0.07% overall SUNs lift in India.
• Education Program & Lifecycle programs
• Established processes for a new team of 25 member team including Engg ad Xfn (UX,UXR,UXE,PM’s) along with 5xPA team Partnership and vendor team across Education and Lifecycle
• Defined, documented, and implemented streamlined processes for COF SI launch process, project reporting,project closure learnings
• Took on additional responsibility for the Lifecycle vertical, including Trending Query and the overall roadmap.
• Owing and continuously improving process, Planning for milestone driven development, Setting up and managing task flow for easy tracking, Managing sprint rhythm for development, Providing visibility to stakeholders and leads through SixR/newsletters/launch mails, Coordinating with xPA stakeholders such as Discover for understanding process and Owning LE tracker for consolidating information
• Overall Impact:
• Supported COF Search India with 2 large programs Delve and Education with 25 LEs, 5 full launches from Q3 2022 to Q2 2024.
• FY23 GRAD rating : Outstanding (O)

• Run high-visibility, high-impact, strategic programs, ranging from technical delivery, analytics deep-dives to operational efficiency and change management
• Create high-performance program teams that collaborate effectively and run at efficient cadences
• Focused on ensuring stakeholder alignment so that business owners can deliver value to internal and external customers
• Delivered a successful integration of Think Tilt with Jira Service Desk
• Significant cross-product alignment expertise through workshopping led to impactful product launches, including a key North Star alignment for Confluence & Knowledge, two document management products
• Efficient Scrum Master ensuring offsite coordination meetings and solutioning workshops aimed at delivering results
• Intensive reporting cycles managed quarterly, rolling into annual planning.

• Managed programs in a fast-paced, dynamic, start-up environment
• Ensured complete responsibility for drafting business cases, managing stakeholders, program execution, and risk mitigation.

• End-to-end project management ownership for US-based clients, including stakeholders, communications, and program risks
• Led a large licensing-based project that was a significant revenue catalyst for Aurigo
• The deal enabled growth from a team of 40 to 300 people
• Ensured Sprint Planning, Scrum Ceremonies, Backlog Prioritization
• Established processes to improve Product Engineering (development and quality)
• Significant ownership and contribution to numerous intensive RFPs, agreements, proposals submitted and written, with a keen focus on achieving business growth
• Managed the largest team of over 20 developers, analysts, etc
• With consistent mentoring and career development oversight for all engineers, managing attrition challenges and the dynamic pressures of a start-up environment
• Relied on to plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization's network
• Sparring on system design with the architects and driving system design decisions

• Managed multiple concurrent, complex, global, multi-phased implementations
• Developed core expertise in Concur's Implementation methodology - gather client specs, design solution, configure Concur
• Built strong functional and technical product knowledge to solve complex business challenges for clients across geographies and cultures
• Involved consultative selling to persuade clients to adopt recommendations best suited to their business needs
• Communicated effectively with C-suite sponsors, client project teams, and internal stakeholders with multi-cultural dynamics
• Coordinated Client demos at the end of each project milestone.

• Expertise in Requirements Gathering across multiple product domains with a consortium of stakeholders (e.g., MISYS, Deloitte, HCL), including traveling onsite for an Internet Banking development project
• Successful coordination with offshore teams to transfer specs, monitor project, and ensure testing for 'zero defect delivery' on schedule
• Built domain expertise in Internet Banking, Credit Card products, and Personal Lending along with team management of developers, architects, and testers
• Returned to India for a dual role as Business Analyst and Project Coordinator
• Grew the project scope by 4X with 72 FTE and revenue increase
• Exposure to Personal Lending project pre-sales, including estimation, proposals, and RFPs.

• Managed stock-trade reconciliations for UK and Singapore clients in TLM and SSR
• Awarded for successful incidence management by code debugging to resolve time-critical issues
• Awarded for automation using UNIX, Shell Script to correct corrupt data and lead to process change by the client.

• Single-handedly transitioned a mass marketing application system (Oracle) from the client (US-based Reliant Energy) and automated technical processes to stabilize and deliver the system
• Traveled onsite as Module Lead to coordinate with onshore/offshore teams and ensure delivery in 4 months
• Won client appreciation leading to an increase in project scope and billing
• Gained proficiency in PL-SQL and Oracle, managing a large part of the reporting requirements.