Meghana S

• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Led projects and analyzed data to identify opportunities for improvement.
• Created plans and communicated deadlines to complete projects on time.

· Technically support the internal team and client as per the requirement

· Onboarding new client and closely work with a media team for specific requirements

· Performing Quality audit check and testing the ads behavior onLive environment before launch.

· Handling Campaign on Priority Lists and assisting team on Process related queries.

· Handling Client Bi-Weekly Calls and share updates within the team.

· Ensuring Quality Assurance among the team and handling escalations.

• Analyzed and tested different campaigns & built IOs to identify, trace and help resolve manual errors
• Fixed identified issues to improve workflows during implementation.
• Created and gained project approval on project test plans during pre-onboarding stage and

• Maintained issues logs and prepared periodic reports based on data.
• Monitored daily performance against established metrics for client's campaigns
• Escalated requests for service, acting as point of escalation for external and internal teams.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Evaluated account/campaign and service histories to identify trends, using data to mitigate future issues.