Summary
Overview
Work History
Education
Websites
Accomplishments
Timeline
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Meghna Chawla

Meghna Chawla

New Delhi

Summary

Solution-focused Senior Application Support Engineer known for high productivity and efficient task completion. Specialize in troubleshooting, system optimization, and end-user support. Excel in communication, teamwork, and adaptability, ensuring smooth operation and user satisfaction. Prioritize continuous improvement and proactive problem-solving to maintain optimal application performance.

Working on integration aspect of the application within the role.

Overview

7
7
years of professional experience

Work History

SENIOR APPLICATION SUPPORT ENGINEER

CVENT India
Gurgaon
07.2023 - Current
  • Company: CVENT India | Gurgaon
  • Fix people's problems with the product to enhance their experience using technical expertise.
  • Working on integrations. Implemented complex integrations with third-party vendors (e.g., Veeva, Salesforce) utilizing integration tools, ensuring seamless data flow and system interoperability.
  • Managed integration schedules and monitored performance, proactively addressing issues to minimize downtime and ensure data accuracy.
  • Managed end-to-end integration tasks on Application Health and Sanity Checks, coordinating between development, QA, and business teams to ensure timely and accurate data exchange across systems.
  • Constructing sophisticated database queries for customers' demands, or for troubleshooting needs, using databases like CouchBase, ElasticSearch, SQL, and PostgreSQL.
  • Integrated third-party REST APIs (e.g., payment gateways, application activities) to extend application functionalities and enhance user experience.
  • Monitoring the product's overall health using tools like DataDog, NewRelic, and RabbitMQ.
  • Ecommerce, Citi Virtual Card, SSO

Application Support Engineer

CVENT India
Gurgaon
12.2020 - 06.2023
  • Working on Client Tickets having technical issues, resolving them and working with the development team to identify the root cause and a permanent fix.
  • Managed and prioritised a high-volume ticket queue, ensuring timely responses and adherence to service level agreements (SLAS).
  • Working on Custom Data Reports for Business Purposes.
  • Working on Tableau Reports.
  • Working on CI/CD pipeline, Jenkins.
  • Writing automated scripts on Selenium WebDriver JS on NewRelic.
  • Investigating the problems encountered and, if necessary, reporting a bug.
  • API Troubleshooting using Postman and using Jira ticketing tool.
  • Tracking failed email delivery attempts and determining the underlying cause to address the problems.

BUSINESS DEVELOPMENT ASSOCIATE

Byju
Bangalore
08.2020 - 10.2020
  • Company Overview: Byju | Bangalore
  • Helped to boost company's growth by adopting different business and marketing strategies.
  • Building client relationships.
  • Byju | Bangalore

DATA ANALYST INTERN

Lepton Software
Gurgaon
05.2018 - 06.2018
  • Company Overview: Lepton Software | Gurgaon
  • Web data scrapping with python, NumPy.
  • Performed predictive data analysis using algorithms and extracted useful information.
  • Lepton Software | Gurgaon

Education

Bachelor of Technology - Computer Science and Engineering

Sharda University
Greater Noida
01.2020

10th and 12th - CBSE BOARD

Loreto Convent School
Delhi Cantt
01.2015

Accomplishments

  • Certificate in ECONOMICS DEBATE 2013 from CARMEL CONVENT SCHOOL.
  • GOLD STAR CERTIFICATE in ECONOMICS CLASS11(2014).
  • Distinction in Science Australian Exam(UNSW GLOBAL).
  • Gold Medal in Science Olympiad.
  • Certificate in participation in INCOSTUME MONOLOGUE 2017 (SHARDA UNIVERSITY for anchoring).
  • Attended ITIL training session.
  • Appreciation award for dedication towards work at Cvent.
  • Game of Chess: Created a game of chess with machine learning algorithms.
  • Food Delivery Website Creation: Used HTML and CSS to create a food delivery management website.
  • Drowsiness Detection using Deep Learning: A supervised learning model to detect if a person is sleepy or not. Best use case to be integrated with alarm system for vehicle drivers to avoid road accidents.

Timeline

SENIOR APPLICATION SUPPORT ENGINEER

CVENT India
07.2023 - Current

Application Support Engineer

CVENT India
12.2020 - 06.2023

BUSINESS DEVELOPMENT ASSOCIATE

Byju
08.2020 - 10.2020

DATA ANALYST INTERN

Lepton Software
05.2018 - 06.2018

Bachelor of Technology - Computer Science and Engineering

Sharda University

10th and 12th - CBSE BOARD

Loreto Convent School

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Meghna Chawla