Mehak Malhotra
Customer Success Manager
Ambala,Haryana
Summary
A Highly Energetic individual who wants to Evolve as a true professional in the Business field through the learnings of work, education and life to make a personality that is well known for its working culture and inspires other to do so.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Manager, Customer Success
Clicklabs Pvt. Ltd
Panchkula, HARYANA
12.2019 - Current
- Communicating with the clients and ensuring proper feedback regarding the product that benefits the organisation, account development and nuturing the accounts.
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
- Closely involved in customer concerns and works closely with internal teams on prioritizing and managing customer escalations.
- Responsible for development of product related content.
- Developing strategies for churned accounts.
- Post Sales Customer Handoff- Working with the account manager in gaining knowledge about the account.
HR Manager
Pontos Business Consulting
Gurgaon, HARYANA
02.2017 - 11.2019
- Handling complete Recruitment Cycle - Sourcing, Screening, Qualifying and Short-listing candidates as per the requirements.
- Salary Negotiation and Onboarding of candidates
Establishing strategic partnerships with Companies for empanelment - Client Relationship Management
- Employee Relations and Employee Engagement
- Closure of open job positions within defined timeline
- Conducting new hire orientation program for new hires
- Rewarding performance and implementation of incentive plans funded by organization/client Planning of annual events for employee’s engagement and motivation.
Education
MBA -
Thapar University
08.2015 - 08.2017
Bachelor of Commerce -
Kurukshetra University
08.2015 - 08.2017
Skills
Effective management and Coordination skills
Extra-Curricular Activities and Accolades
- Was a member of Summer Internship team of my college (LMTSOM)
- Organised many events in LMTSOM such as teachers day, FROSH week etc
- Hosted various events during high school and a few events at LMTSM as well.
- Previously been a member of Rotary Club during graduation.
- Was a part of throwball team during school days
- DANCING
Timeline
Manager, Customer Success
Clicklabs Pvt. Ltd
12.2019 - Current
HR Manager
Pontos Business Consulting
02.2017 - 11.2019
MBA -
Thapar University
08.2015 - 08.2017
Bachelor of Commerce -
Kurukshetra University
08.2015 - 08.2017
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