MEHRUNISHA BANO
Bengaluru
Summary
Dynamic Senior Inside Sales Specialist at Simplilearn with a proven track record in customer acquisition and relationship management. Expert in process optimization and client communication, I drive engagement strategies that enhance satisfaction and retention. Adept at collaborating with teams to deliver tailored solutions, I consistently exceed objectives and foster business growth.
Overview
6
6
years of professional experience
Work History
Senior Inside Sales Specialist
Simplilearn
07.2024 - Current
- Developed and maintained positive relationships with clients and stakeholders.
- Resolved customer complaints efficiently while ensuring satisfaction and retention.
- Understood customer requirements and relayed insights for product portfolio improvement based on interactions and feedback.
- Gathered customer feedback to pinpoint areas for service enhancement and innovation.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored industry news and developments to inform customer relations strategies.
- Collaborated with subject matter experts to design engaging learning materials.
- Conducted needs analysis to identify skill gaps within client organizations.
Senior Executive Business Development
Unacademy
02.2022 - 02.2023
- Applied strategic thinking to identify business growth opportunities and set objectives, supporting continuous improvement initiatives.
- Led development of proposals and presentations for new business materials, fostering business opportunities and partnerships.
- Implemented structured planning strategies to optimize processes, improve efficiency, and convert prospects into potential sales.
- Assessed customer needs and developed effective action plans to deliver tailored solutions and enhance client satisfaction.
- Adapted quickly to newly implemented processes and workshops, contributing to the successful development of new business initiatives.
- Collaborated with cross-functional teams to enhance user learning experiences through effective strategies.
- Facilitated workshops to promote effective teaching strategies among instructors.
Operation Sales Associate
Byju’s The Learning App
11.2020 - 02.2022
- Led development of business proposals and presentations, securing new clients and partnerships.
- Executed structured planning processes to optimize workflow and convert leads into sales.
- Applied strategic thinking to identify growth opportunities, set clear objectives, and support overall business development initiatives.
- Analyze customer needs and developed effective action plans to deliver tailored solutions and improve satisfaction.
- Collaborated with team members to create sales strategies and promotions that enhanced customer engagement.
- Demonstrated educational products to enhance customer understanding and interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed customer inquiries and resolved issues promptly for satisfaction.
- Adapted quickly to newly implemented processes and workshops, contributing to the successful initiation and expansion of business opportunities.
Counsellor
Cogent E – Services Pvt Ltd
02.2020 - 10.2020
- Counselled prospective students and parents by explaining university facilities, programs, and services, while recommending suitable degree courses based on individual interests and career goals.
- Presented university’s quality of education, key benefits, and unique selling propositions (USPs) to prospective students and parents, fostering engagement and boosting enrolment interest.
- Conducted workshops and training sessions, enhancing participant knowledge and skills to better prepare them for academic success.
- Coordinated end-to-end admission process for Bennett University project, reviewing candidate applications and coordinating final selections to ensure a smooth recruitment experience.
- Developed comprehensive training plans aligned with organizational objectives and strategies.
Education
B.C.A - Computers, programming
Prestige Institute of Management And Computer Science
Gwalior07-2015
Skills
- Customer Acquisition
- Lead generation
- Operations and Management
- Process optimization
- Customer Engagement strategy
- Client communication
- Customer Relationship Managementt
- Communication strategies
- Adaptability to change
- Collaborative learning
Hobbies and Interests
- Tailoring
- Singing
- Travelling
- Cooking
- Riding
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Highest Driving Cross Channel Business Growth
Timeline
Senior Inside Sales Specialist
Simplilearn
07.2024 - Current
Senior Executive Business Development
Unacademy
02.2022 - 02.2023
Operation Sales Associate
Byju’s The Learning App
11.2020 - 02.2022
Counsellor
Cogent E – Services Pvt Ltd
02.2020 - 10.2020
B.C.A - Computers, programming
Prestige Institute of Management And Computer Science