Mekhola Mukherjee

Currently skilled with Email Studio cases, Email Deliverability cases, troubleshooting automations and basic of journeys.

• In depth knowledge of Email Deliverability, basics of email studio and programming languages
• An active member of Security Task-Force, helping with all Salesforce Marketing Cloud security issues.
• Contributed towards publish of knowledge articles (security) aided to help the engineers.
• 148 swarm assists in last fiscal year and closed with a TTR of 6.6.

• Managed end-to-end processes for email creation and delivery using Salesforce Marketing Cloud, Expertise in Marketing Cloud's Sender Authentication Package and SSL security, Familiarity with Journey Builder, configurations, and automation

• Managed technical support and product management for Track-It! (in-house product), Served as a communication trainer on a part-time basis