Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Johnson

Evansville,IN

Summary

Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

World Finance
05.2017 - 09.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.

Warehouse Associate

TJ Maxx Distribution Center
02.2016 - 05.2017
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Consistently lifted materials weighing as much as 50 pounds.

Store Manager

Dollar General
05.2013 - 12.2015
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Education

GED -

Dickson Adult Learning Center
Dickson, TN
04.2008

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Team Supervision
  • Client Relationship Management
  • Decision-Making
  • Training and Development
  • Sales management

Certification

Licensed insurance producer English LANGUAGES

Timeline

Branch Manager

World Finance
05.2017 - 09.2024

Warehouse Associate

TJ Maxx Distribution Center
02.2016 - 05.2017

Store Manager

Dollar General
05.2013 - 12.2015

GED -

Dickson Adult Learning Center

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