Melissa Monnett
Greencastle
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
29
29
years of professional experience
Work History
Pharmaceutical Operator
Eli Lilly
Indianapolis, IN
02.2026 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored production processes, identifying and resolving issues to maintain efficiency and product quality.
- Operated complex pharmaceutical manufacturing equipment to ensure safety and compliance with industry standards.
- Collaborated with cross-functional teams to streamline manufacturing workflows and improve process efficiency.
- Led initiatives to enhance safety measures, reducing workplace incidents through proactive risk assessments.
Intake and Staffing Coordinator
Golden Heart
Greencastle, IN
01.2025 - 12.2025
- Coordinated staffing schedules to optimize resource allocation and meet operational needs.
- Collaborated with hiring managers to identify candidate qualifications and streamline recruitment processes.
- Managed onboarding procedures, ensuring compliance with company policies and regulations.
- Utilized applicant tracking systems to maintain accurate records of candidates and recruitment activities.
- Conducted interviews and assessed candidate fit, enhancing selection quality for various roles.
- Assisted in workforce planning initiatives to align staffing strategies with business objectives effectively.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed and facilitated new-hire orientations.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
Receiving Unloader
Walmart.com
Greencastle, IN
05.2022 - 09.2024
- Oversaw receiving processes to ensure accurate and timely unloading of merchandise.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Conducted routine inspections and maintenance on equipment to ensure operational safety and efficiency.
- Operated forklifts to transport materials across warehouse efficiently.
- Maintained a safe working environment by adhering to company safety guidelines during unloading tasks.
- Showcased problem-solving skills when addressing discrepancies in shipping documents or damaged goods upon arrival.
National Recruiting/Onsite Specialist
ULG Staffing
Greencastle, IN
03.2019 - 04.2022
- Managed onsite operations to ensure compliance with safety regulations and quality standards.
- Facilitated communication between staffing teams and client representatives to streamline processes.
- Coordinated logistics for onsite projects, optimizing resource allocation and workflow management.
- Developed and implemented recruitment strategies to attract top talent across various departments.
- Streamlined candidate screening process, improving efficiency and reducing time-to-fill positions.
- Collaborated with hiring managers to define job requirements and create effective job descriptions.
General Manager
Pizza Hut
Greencastle, IN
09.1997 - 11.2006
- Led operational strategies to enhance customer satisfaction and service efficiency.
- Developed training programs to improve employee performance and retention rates.
- Implemented cost-control measures that optimized resource allocation across multiple locations.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Fostered a culture of teamwork and collaboration among diverse staff members to boost morale.
- Developed training programs to enhance team performance and operational efficiency.
- Oversaw daily operations to ensure service excellence and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
Education
GED -
Rockville Adult Education
Rockville, INSkills
- Diversity hiring
- Remote hiring
- HR policies and procedures
- Recruitment analytics
- Team leadership
- Customer service
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Pharmaceutical Operator
Eli Lilly
02.2026 - Current
Intake and Staffing Coordinator
Golden Heart
01.2025 - 12.2025
Receiving Unloader
Walmart.com
05.2022 - 09.2024
National Recruiting/Onsite Specialist
ULG Staffing
03.2019 - 04.2022
General Manager
Pizza Hut
09.1997 - 11.2006
GED -
Rockville Adult Education