Melvin Jacob Orethu
Kopar Khairane, Navi Mumbai
Summary
Adaptable Sales Manager with extensive experience at DHL Express India Pvt Ltd, specializing in strategic planning and customer relationship management. Achieved significant revenue growth through targeted market analysis and strategic partnerships, enhancing operational efficiency and customer satisfaction. Recognized for fostering strong relationships and delivering effective solutions in competitive markets.
Overview
26
26
years of professional experience
Work History
Manager Channel Sales-(West)
DHL Express India Pvt Ltd
Mumbai
11.2008 - Current
- Positioning DHL as a reliable partner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with sales Partners to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing business performance
- Implemented process improvements, resultingin an increase in operational efficiency.
- Streamlined communication channels, improving information flow.
- Coordinated cross-departmental projects to ensure timely and successful completions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints in co-ordination with CS and solved issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance reviews of Sales Partners.
Assistant Manager - Imports
SEASKY CARGO & TRAVELS PVT LTD
Mumbai
04.2004 - 03.2025
- Conducted market research to identify new sales opportunities and trends.
- Coordinated ocean freight shipments with carriers and vendors for timely delivery.
- Managed import documentation and compliance with customs regulations effectively.
- Conducted market research to identify new sales opportunities and trends.
- Built relationships with key clients through regular contact.
Executive Sales
GATI LTD
Mumbai
08.1999 - 12.2021
- Developed strategic sales plans to achieve revenue targets across diverse markets for Express Cargo Service
- Cultivated relationships with key clients to enhance customer loyalty and retention.
- Liaison with operation department for accurate documentation for all the shipments.
- Attended trade shows and conferences to promote products and services offered by company.
Product Specialist - Import Express
DHL Express India Pvt Ltd
Mumbai
03.2005 - 11.2008
- To acquire, maintain, and develop customers with Import Express requirements.
- Positioning DHL as a Strategic Business Partner and delivering the agreed program.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Account Manager - B2B Business Development
S-NET FREIGHT INDIA PVT LTD
Mumbai
01.2001 - 04.2004
- Developed strong relationships with clients through regular communication and follow-ups.
- Conducted market research to identify new business opportunities for growth.
- Collaborated with cross-functional teams to ensure alignment on client needs and solutions.
- Prepared and delivered presentations tailored to client requirements and expectations.
- Negotiated contracts and agreements that align with both client and company objectives.
- Identified key decision makers within target accounts and developed relationships with them.
- Maintained an up-to-date knowledge base about current market trends and industry best practices.
Education
MBA - Marketing
Sardar Patel College
Nagpur07-1998
Bachelor of Arts - Economics
Marthoma College
Tiruvalla Kerala03-1995
Skills
- Customer relationship management
- Market analysis
- Revenue generation
- Compliance management
- Sales forecasting
- Relationship building
- Lead generation
- Documentation and reporting
- Sales management
- Partnership development
Timeline
Manager Channel Sales-(West)
DHL Express India Pvt Ltd
11.2008 - Current
Product Specialist - Import Express
DHL Express India Pvt Ltd
03.2005 - 11.2008
Assistant Manager - Imports
SEASKY CARGO & TRAVELS PVT LTD
04.2004 - 03.2025
Account Manager - B2B Business Development
S-NET FREIGHT INDIA PVT LTD
01.2001 - 04.2004
Executive Sales
GATI LTD
08.1999 - 12.2021
MBA - Marketing
Sardar Patel College
Bachelor of Arts - Economics
Marthoma College
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