Menaz Khan
Summary
Dynamic Senior Manager with a proven track record at Zurich Kotak General Insurance, excelling in strategic planning and partnership development. Spearheaded policy issuance automation and cross-functional initiatives, driving significant premium growth. Adept at influencing stakeholders and optimizing sales channels, consistently surpassing revenue targets while enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Manager: (Financial Institution Group)
Zurich Kotak General Insurance Company Limited
01.2024 - Current
- Led the onboarding of Major Accounts contributing to FIG channel, ensuring seamless integration and automation of policy issuance workflows.
- Negotiated and established strategic alliances with Banks, NBFCs, HFCs, and MFIs to expand distribution networks, drive premium growth, and reinforce market positioning.
- Led cross-functional teams to deliver sustainable growth, optimize resources, and drive operational excellence.
- Delivered integrated marketing campaigns across digital, print, and on-ground channels, enhancing brand visibility and lead generation.
- Identified new business opportunities, expanded the customer base, and increased penetration across general insurance segments.
- Streamlined workflows and introduced system enhancements to improve partner onboarding, sales tracking, and customer experience.
- Directed API integration and UI/UX initiatives with financial partners, facilitating real-time policy issuance.
Product Manager: Group Health & PA (System & Process Development)
TATA AIG General Insurance Company Limited
03.2021 - 12.2024
- Launched Integrated Policy Distribution System 2.0 with sourcing features such as New Business, Renewals and integration between Rule Engine, BPM, Communications, Refund, DMS and Core applications.
- Work collaboratively with cross-functional teams to collect requirements, clarify project scope, and validate solutions, using JIRA as a centralized tool.
- Customize demonstrations to meet specific client needs and address pain points, leading to enhanced client satisfaction while identifying bottlenecks and opportunities for improvement.
- Led Golden ID project as risk assessment initiatives, identifying potential threats through Cibil and developing mitigation strategies through validation’s & implementation of Exception master.
Assistant Manager: Health (Client Management & System Development)
Pioneer Insurance & Reinsurance Brokers
08.2017 - 03.2021
- Worked closely with Business Development, Marketing, and Underwriting teams to implement key business strategies.
- Developed systems to support and achieve business objectives, ensuring alignment with strategic goals.
- Supervised profit-generating and cost-sensitive products sourced through various channels.
- Coordinated with internal stakeholders, including marketing, legal, compliance, and payout teams, to ensure seamless operations.
- Monitored business metrics such as penetration, growth, loss ratio, and combined ratio for products and channels to ensure optimal performance and profitability.
Relationship Manager: (Customer & Team Management)
ICICI Lombard General Insurance Company
11.2014 - 07.2017
- Acted as the primary contact for MD and IRDA escalations, ensuring quality and service performance to meet productivity targets.
- Mentored and developed a team of customer service representatives, consistently exceeding performance expectations.
- Designed and led training sessions on product features, benefits, values, and company policies for customer service personnel.
- Implemented new strategies to enhance the first-call resolution rate.
Education
PGDM - BFSI
Manipal University
JaipurBMS - Marketing
Mumbai University
MumbaiSkills
- Sales channel analytics
- Influencing and negotiating
- Strategic planning
- Partnership development
- Cross-functional team coordination
- Project management
- Policy issuance automation
- API integration
- Strategic negotiation
- Product marketing strategy
- Problem-solving aptitude
Accomplishments
- Onboarding of Hiranandani, Airtel Payments Bank, Sundaram Home Finance & Muthoot Securities.
- Real time Group Policy Issuance journey through RPA Model.
- Reduced TAT from 2 days to 27 minutes for Group Health Quote & Endorsement Module.
- Designed Exception Master for Health & PA Products, effectively reducing risk and minimizing loss ratios.
- Cut product development time by 67% (90 to 30 days) via generic platform deployment.
Scholastic Record
- PGDM (BFSI), Manipal University, Jaipur
- BMS (Marketing), Mumbai University, Mumbai
Timeline
Senior Manager: (Financial Institution Group)
Zurich Kotak General Insurance Company Limited
01.2024 - Current
Product Manager: Group Health & PA (System & Process Development)
TATA AIG General Insurance Company Limited
03.2021 - 12.2024
Assistant Manager: Health (Client Management & System Development)
Pioneer Insurance & Reinsurance Brokers
08.2017 - 03.2021
Relationship Manager: (Customer & Team Management)
ICICI Lombard General Insurance Company
11.2014 - 07.2017
PGDM - BFSI
Manipal University
BMS - Marketing
Mumbai University