MERCY MYSTICA SANJANA
Chennai,Tamil Nadu
Summary
Seeking to leverage 3 years of experience in back-end banking operations to secure a challenging role focused on optimizing operational workflows, ensuring regulatory compliance, and enhancing organizational efficiency within the financial services sector
Overview
6
6
years of professional experience
Work History
Client Onboarding/ Transitions/Conversions/KYC Analyst
BNY
07.2021 - Current
- Reviewed and verified client documentation to facilitate smooth account openings and adherence to regulatory requirements.
- Ensured 100% compliance with Service Level Agreements (SLAs) and completed all process tasks.
- Provided data support to stakeholders and escalated critical issues as necessary.
- Proposed solutions to simplify workflows and enhance productivity.
- Developed and documented procedures for compliance and data integrity.
- Effectively coordinated and delegated tasks within the team.
- Data Reconciliation between sub custodian data and internal system to determine breaks and resolving them.
- Managed custody account closures and processed MT599 SWIFT instructions.
- Resolved customer inquiries promptly, ensuring high satisfaction.
- Built relationships with high-profile clients, including BlackRock, SBSA, and HSBC.
INTERN
NATIONAL INSURANCE COMPANY LTD
02.2021 - 02.2021
- BRS (Bank Reconciliation Statements)
- Verified cash and cheques transactions against ledger and bank statements.
- Updated policy details in system.
INTERN
INDIAN OVERSEAS BANK
12.2018 - 12.2018
- Administrative Support: Managed account maintenance and data entry.
- Customer Service: Assisted with transactions and inquiries, gaining experience in compliance and risk management.
Education
MBA - Financial Services Management
Centre for Distance Education, Anna University
Chennai, Tamil Nadu01.2024
M.Com -
Madras Christian College
Chennai, Tamil Nadu01.2021
B. Com -
Madras Christian College
Chennai, Tamil Nadu01.2019
Skills
- Tally
- Microsoft Office tools - Excel
- Microsoft Office tools - Outlook
- Microsoft Office tools - PowerPoint
- Microsoft Office tools - Word
- Tally ERP
- Anti-Money Laundering
- Enhanced Due Diligence
- Problem-Solving
- Time Management
- Teamwork
- Adaptability
- Risk Assessment
- Effective Communication
Accomplishments
- Received the Spotlight Award for exceptional accuracy and clearing a significant volume of backlogs.
- Honoured with VIP Recognition for effectively adapting to the new workflow tool 'Baseline' and managing major inflows.
Research
- Research on Refurbished Goods (Published in International Journal of Contemporary Commerce).
- Research on 'Mediclaim Policy'.
Hobbies
Engaged in college events as a performer in singing.
Gardening
Timeline
Client Onboarding/ Transitions/Conversions/KYC Analyst
BNY
07.2021 - Current
INTERN
NATIONAL INSURANCE COMPANY LTD
02.2021 - 02.2021
INTERN
INDIAN OVERSEAS BANK
12.2018 - 12.2018
M.Com -
Madras Christian College
B. Com -
Madras Christian College
MBA - Financial Services Management
Centre for Distance Education, Anna University
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