Meribeni Lotha

• Used sound judgment and available resources to make well-informed decisions for dispute and chargeback case approval or denial.
• Validation of legal documents, communicate with international shipping companies and both parties involved in dispute process to make the best decision.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Adhered to department processes, procedures and goal expectations for case investigations.
• Analyse seller risk basis selling trends.

Resolve complex billing issues, file and handle dispute cases, request and validate legal documents and make decision basic the standard company procedure.