Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Merlyn Puneeth

Merlyn Puneeth

Resource Manager (Business Operations)
Bangalore,KA

Summary

Resource management – 2 Yrs of experience in resource management, including driving operational excellence and efficiencies from the Opportunity-to-Delivery life cycle which improved resource utilization and downstream impact. Experienced Management professional with 11+ years experience in Sales Operations Management, Reporting and Analytics, Reconciliation, Process Excellence in Accounts Payable. 3+ years of experience in leading and managing a team of BI professionals in Sales & Analytics environment. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Resource Manager

Amazon Web Services
Bangalore, Karnataka
06.2020 - Current

Heading the Resource function for India Professional Services Org overseeing Skills inventory, Staffing, Resource planning, Utilization & Forecasting Capacity planning. Partnering with the India Senior Management to staff 200 Full-Time Equivalent (FTEs) high profiled consultants across 5 specialty delivery practices

  • Capacity sourcing and development
  • Staffing & forecasting for upcoming projects to be aligned with the strategical plan with senior leadership team
  • Prioritize the deployment of available resources driven by customer obsession and ensure least impact to delivery challenges.
  • Conduct weekly staffing calls with Practice managers & Sales team to collaborate and facilitate ongoing demand & supply.
  • Opportunity & Pipeline Management in Salesforce
  • Facilitate Cross Border engagements while staying compliant with Tax & legal guidelines
  • Reporting and data analysis of resource utilization including forecasting, variance & time to productivity.

Manager – Business Intelligence

EMC Corporation/Dell Technologies
Bangalore, Karnataka
11.2019 - 05.2020

Leading a team of business intelligence professionals who provides analytical and business intelligence support to WW Enterprise Sales Operations

  • Responsible for managing team that delivers ad-hoc data and report requests for client group
  • Led projects and analyzed data to identify opportunities for improvement, shared recommendations to senior leadership and executives
  • Managing the hiring, staffing and maintaining of a diverse and effective workforce
  • Responsible for career development/planning, performance and pay discussions of team members

Supervisor –BI

EMC Corporation/Dell Technologies
Bangalore, Karnataka
11.2017 - 10.2019
  • Built a team of Data Engineers to cater to reporting needs of APJC Sales Operations org.
  • Managing projects, or specific activities related to projects within given constraints of time, budget, and quality
  • Worked with customers to understand needs and provide excellent service.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Sr Project coordinator

EMC Corporation/Dell Technologies
Bangalore, Karnataka
05.2013 - 10.2017
  • Supported Global Account Sales Reps on data governance, analytics, score carding and insights for RTB & Programs
  • Weekly/Monthly/quarterly reports for review meetings: Actuals vs Plan, Key initiatives tracking, pipeline sufficiency analysis and conversion improvement opportunities
  • Delivered adhoc requests for data & insights with quick turnaround
  • Partnered with program leads to set up a program monitoring mechanism and review cadence that delivers desired results
  • Developed and used sales measurement models and diagnostic tools to help identify sales performance indicators, key areas of opportunity and delivers actionable insights

Controllership & Compliance Team - Control Specialist

Tesco HSC
Bangalore, Karnataka
08.2008 - 06.2011
  • Involved in consolidating the summaries of all the reconciliation areas and reporting to Finance Directors in a format that helps them understand and foresee any financial risk for Tesco
  • Engaged in audit and control related project on Balance sheet reporting for UK business.
  • Designed and built automated reports on a periodic basis that were used for review calls by Finance Directors

Quality Control Team - Senior Officer

Tesco HSC
Bangalore, Karnataka
06.2007 - 07.2008

Perform quality check on a random basis on all invoice payments made by the Processing team.

CIP - Officer

Tesco HSC
Bangalore, Karnataka
06.2006 - 06.2007

Clear and make invoice payments to vendors manually that cannot be screened by the system due to discrepancy in invoice details

Education

Accounting And Business Management

Mount Carmel College
06.2003 - 04.2006

Skills

MS Excel (advanced); VBA Basics

undefined

Certification

PMP Certified – Project Management Institute

Timeline

Certified ScrumMaster (CSM) - Scrum Alliance

11-2021

AWS Cloud Practitioner Certificate

12-2020

RMCP Certified – Resource Management Institute

09-2020

Resource Manager

Amazon Web Services
06.2020 - Current

Manager – Business Intelligence

EMC Corporation/Dell Technologies
11.2019 - 05.2020

PMP Certified – Project Management Institute

10-2019

Supervisor –BI

EMC Corporation/Dell Technologies
11.2017 - 10.2019

Sr Project coordinator

EMC Corporation/Dell Technologies
05.2013 - 10.2017

Controllership & Compliance Team - Control Specialist

Tesco HSC
08.2008 - 06.2011

Quality Control Team - Senior Officer

Tesco HSC
06.2007 - 07.2008

CIP - Officer

Tesco HSC
06.2006 - 06.2007

Accounting And Business Management

Mount Carmel College
06.2003 - 04.2006
Merlyn PuneethResource Manager (Business Operations)