Michael Clemons
Indianapolis
Summary
Amazon Operation Manager with 10 years professional experience. Strategic and analytical manager with demonstrated success in consistently attaining and exceeding KPI’s and improving workflow procedures to maximize efficiency in problem areas. Adept at people management with experience recruiting, training and leading.
Overview
13
13
years of professional experience
Work History
Operations Manager
Amazon
Denver
01.2024 - Current
- Strategic and analytical manager with demonstrated success in consistently attaining and exceeding KPIs and improving workflow procedures to maximize efficiency in problem areas.
- Adept at people management with experience recruiting, training and leading 6 area managers and 325 associates daily.
- Target-driven Level 6 Amazon Operations Manager with 10 years professional experience in retail logistics roles.
District Manager
Driven Brands-Take5 Carwash
Denver
01.2022 - 01.2024
- Managed the Denver North District of 13 locations with a team of 125 employees.
- Implemented strategies to exceed company standards and drive customer satisfaction.
- Achieved record sales performance.
- Oversaw daily operations to ensure efficiency and effectiveness.
- Developed and implemented training programs for staff.
- Conducted performance evaluations and provided feedback to improve team performance.
General Manager- Catering
Aramark- University of Cincinnati
Cincinnati
01.2013 - 01.2022
- Managed catering operations for a variety of events, including athletics and private events.
- Oversaw event logistics for gatherings ranging from 150 to over 45,000 attendees weekly.
- Developed and implemented strategies to ensure efficient event execution.
- Led a team to deliver high-quality catering services.
- Collaborated with various departments to meet client needs and expectations.
- Maintained inventory control and budget management for catering operations with annual incomes grossing over $45 million.
Education
Masters of Business Administration -
University of Cincinnati
08.2018 - 01/2020
Bachelors - Accounting
University of Cincinnati
08.2013 - 01/2018
Skills
- Budget management
- Excellent listener
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written & verbal communicator
Timeline
Operations Manager
Amazon
01.2024 - Current
District Manager
Driven Brands-Take5 Carwash
01.2022 - 01.2024
Masters of Business Administration -
University of Cincinnati
08.2018 - 01/2020
Bachelors - Accounting
University of Cincinnati
08.2013 - 01/2018
General Manager- Catering
Aramark- University of Cincinnati
01.2013 - 01.2022